Senior Front Desk Receptionist

Job Overview

Are you an experienced Senior Front Desk Medical Receptionist with some Clinical Background looking for the next challenge? Alpenglow Pain & Wellness is looking for a Full-Time Senior Front Desk Receptionist Monday through Friday to join our energized and friendly environment with a team of individuals who exhibit an internal hustle, strong work ethic, and a drive to provide excellent patient care.

Our office Alpenglow Pain & Wellness was awarded top pain management doctor in Anchorage for 2021, 2022, 2023, 2024, 2025 and 2026. We consistently receives 5-star reviews from patients on all review platforms. Our providers include interventional pain physician and anesthesiologist, Dr. Nichelle Renk, with Dr. Gavin Nixon, Physician Assistant Cynthia Dunleavy, PA-C, Nurse Practitioner April Hinsberger, Massage Therapists Jenn Seifert-Byrne, LMT, Abby Kuster, LMT, and Caine Van de Water, LMT.

The Senior Front Desk Receptionist tasks will include but not be limited to: answering phones, scheduling appointments, collection of patient dues, billing support, referral management, inventory and more. The Clinical Support duties will include but not limited to: obtaining vitals, manage the patient phone calls, voicemails, and portal messages throughout the day. Other duties would include sterilization, supply inventory, processing specimens, and preparing clinical documents/prior authorizations. So the right candidate would be someone with the experience or willingness to learn these duties.

To be successful as a Senior Front Desk Receptionist/ Clinical Support, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Responsibilities

Hands-on Patient Care

Chart Documentation

Answering phone calls, voicemails, and portal messages

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)

Process payments for services and products

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills

Excellent typing skills

High quality documentation skills

Proficiency in Microsoft Office Suite

Experience with office equipment (e.g. fax machines and printers)

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Positive customer service attitude

High school degree

Experience with Athena EMR preferred

Billing experience preferred

Benefits

Hourly Wage $25-$30/ hour, depending on experience

Medical, Dental & Vision Employer Contribution

Paid Time off

Holiday Pay

401k with Match

Employee Discounts

Quarterly Bonus

Winter and Summer Retreat

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Medical receptionist: 1 year (Preferred)

Ability to Commute:

• Anchorage, AK 99507 (Preferred)

Work Location: In person

Salary : $25 - $30