Brokerage Operations Associate I - ACATS

This is an opportunity to join a Fintech firm specializing in many facets of the broker-dealer space, with a B2B clearing platform supporting a wide network of partner brokers and API-driven workflows. You will focus on ACATS and non-ACATS transfers, working as a key member of the Transfers team that handles incoming and outgoing account movements across our partner ecosystem.

We're looking for someone who brings deep operational expertise in account transfers, thrives in a fast-paced and ever-evolving regulatory environment, and is excited to help build out our transfers function as we transition to self-clearing. Working collaboratively with internal and external partners, you'll play a key role in delivering accurate, timely, and compliant transfer processing while shaping the procedures and controls that support business continuity. The team is 100% distributed and remote.

• Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle
• Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF)
• Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors
• Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation
• Run mass account transfers and conversions, both internal and external
• Partner with engineering to automate daily self-clearing workflows
• Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework
• Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries
• Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned

• 2 years of ACATS experience, with hands-on industry portal usage and a strong understanding of the ACATS cycle, status progression, and industry timing requirements
• Working knowledge of NSCC / DTCC rules, FINRA Rule 11870, and standard vs. nonstandard transfer flows
• Knowledge of U.S. broker-dealer back-office operations, including DTC settlements, FOP transfers, Fund/SERV, and contra account formats across major U.S. broker-dealers
• Ability to identify documentation and processing irregularities, draw logical conclusions, and outline corrective measures
• Excellent written and verbal communication skills, with strong attention to detail and the ability to work both independently and collaboratively in a remote, fast-paced environment with hard daily cutoffs
• Basic knowledge of SQL, Metabase, or similar query tools, and comfort navigating internal tools, industry portals, ticketing systems, and Google/Microsoft document solutions
• Ability to adapt to an evolving regulatory landscape and contribute to a self-clearing operational build-out, while embodying our tenets: Stay Curious, Have Empathy, Be Accountable
• Possess the SIE and Series 99 (or higher securities license), or achieve a passing result on the Series 99 within the first 180 days of employment

• Associate's degree in a business-related field and 5 years of experience in ACATS, treasury or cashiering operations, banking, or financial services
• Series 7
• Hands-on experience processing ACATS on DTCC's portal as a deliverer, or supporting a firm's transition to self-clearing
• Exposure to ACATS-Fund/SERV, options/annuity/UIT transfers, non-ACATS transfer agent workflows, or API-driven partner brokers