What are the responsibilities and job description for the Information Technology (IT) Support Specialist position at ALOM Technologies?
About ALOM
ALOM is a quality- and technology-driven global supply chain management company, providing 3PL , contract manufacturing, and fulfillment solutions for leading brands in technology, healthcare, government, and other highly regulated industries. Headquartered in Silicon Valley with operations across California, Indiana, and 20 global locations, ALOM helps customers turn their supply chains into a competitive advantage through precision execution, customized, scalable solutions, real-time data, and a deep commitment to ESG and operational excellence. As a woman-owned company, founded and led by our CEO, we are committed to building an inclusive, equitable workplace.
\nALOM is looking for an IT Support Specialist to join our Information Technology team. In this role, you'll provide hands-on technical support across the organization — from desktop setup and helpdesk assistance to new employee onboarding on ALOM technology systems — while helping design and document the processes that keep our IT department running smoothly. You'll work closely with stakeholders, subject matter experts, and cross-functional teams to streamline how we deliver support and meet business needs.
- In cooperation with other departments, design processes that ensure stakeholder needs are met; create documentation and process flows in accordance with delivery requirements
- Gather information and requirements for process design
- Assist in streamlining processes and creating documentation with input from stakeholders and subject matter experts
- Create documentation as required for development and infrastructure projects
- Perform research as needed for scoping processes and recommending products
- Assist in asset management of both physical and virtual assets
- Assist with day-to-day helpdesk operations and provide support for ALOM operations and ALOM end users
- Perform desktop setup and aid end users
- Train new employees to understand ALOM Technologies systems
- Assist with miscellaneous tasks and projects as needed
- Maintain accurate records and documentation in accordance with company policies and applicable regulations
- Support cross-functional initiatives and contribute to a collaborative team environment
- Experience deploying and setting up Microsoft-and Linux-based computers
- Proficiency in all systems used by the company, including Microsoft Office 365
- Strong organizational and time-management skills with the ability to prioritize in a fast-paced environment
- Excellent written and verbal communication skills
- High school diploma or equivalent required; some college coursework preferred
Preferred Qualifications
- Familiarity with Exchange Online, Microsoft Entra, and Active Directory administration
- Experience in a supply chain, manufacturing, or distribution environment
- Familiarity with helpdesk ticketing systems and IT asset management tools
- Experience developing IT process documentation and process flows
This role primarily operates in an office and warehouse environment. The position may require:
- Ability to sit/stand for extended periods
- Ability to lift up to 50 lbs (e.g., desktop equipment, servers, peripherals)
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role
Compensation
Compensation is determined based on relevant skills and experience, the position’s location, internal equity, and local market considerations. We regularly review our pay practices to help ensure employees are compensated fairly for comparable work.
Why ALOM
At ALOM, leaders are close to the work and to the customers, and every function plays a direct role in delivering high-compliance, high-performance supply chain solutions that matter. ALOM is a privately held, woman-owned company with a 25 year track record of innovation, quality, sustainability, and award-winning performance in demanding industries.