What are the responsibilities and job description for the Customer Care Specialist position at Aloha Termite & Pest Control?
KAUAI: CUSTOMER SERVICE & ADMIN SPECIALISTS – LIHUE BRANCH
Are you a top-tier Customer Service Representative, Customer Care Specialist, or Admin Professional ready to elevate your career on the beautiful island of Kauai? Do you thrive in a dynamic, supportive environment where your skills in client relations and operational excellence are valued every day?
Aloha Termite & Pest Control, Hawaiʻi’s undisputed leader in pest management, is seeking dedicated professionals like you to join our Lihue 'Ohana!
Why Aloha Termite & Pest Control?
We are not just a company; we are a family. Consistently voted Hawaiʻi’s #1 extermination service by The Star Advertiser, KITV, and The Garden Island, we have proudly served all Hawaiian Islands for over 25 years. Our commitment to excellence, integrity, and teamwork defines who we are—and we are growing stronger every day.
If you are looking for career stability, growth opportunities, and a place where your contributions are genuinely appreciated, your opportunity starts here on Kauai.
Your Role: Customer Care Specialist | Admin – Lihue
As our Customer Care Specialist | Admin in Lihue, you will be the vital link between our customers and our field team. Your professionalism, organization, and effective communication skills will keep our operations running smoothly and ensure outstanding service to every client.
How You will Make an Impact:
Client Relations Expert
- Be the warm, welcoming voice of Aloha—managing incoming/outgoing calls, emails, and texts.
- Build strong, respectful relationships with customers while resolving concerns and answering questions.
Operational Support
- Become proficient in FieldRoutes, our scheduling and operations platform.
- Maintain accurate customer data, ensure effective scheduling, and manage digital records.
Field Team Coordination
- Support field technicians with schedules, changes, and job prep.
- Serve as the go-to contact for ensuring our techs have what they need.
Billing & Account Assistance
- Assist with billing questions, collections support, and account updates.
- Help keep the branch financially healthy and responsive.
Sales & Service Flow
- Promptly managing sales leads and schedule estimates
- Route inquiries to the correct team members, ensuring seamless transitions from contact to service.
The Aloha Difference:
We offer more than just a job, we offer a career in a respectful, growth-oriented, and supportive environment.
Competitive Compensation
- Starting at $19.00/hour, with higher pay based on experience.
Comprehensive Benefits
- Paid medical, dental, and vision insurance.
- Generous paid time off, paid holidays
- Company-paid life insurance
- 401(k) retirement plan with company match
Career Development
- Paid industry training and opportunities for professional growth
- Grow your skills while working for Hawaiʻi’s top pest control company.
Supportive ʻOhana Culture
- Work in a fast-paced, respectful, and collaborative team in Lihue
- Experience a company culture built on integrity, appreciation, and mutual respect.
Are You the Professional We Are Looking for?
We are seeking team members who have:
- Strong attention to detail and excellent multitasking ability
- Superior customer service skills with a calm, professional phone manner
- An initiative-taking, adaptable mindset and willingness to learn new systems.
- Experience with FieldRoutes or similar platforms (a plus!)
- Excellent communication and organizational skills
- A genuine desire to help people and solve problems efficiently.
Position Details:
- Location: Lihue, Kauai
- Job Type: Full-Time
- Schedule: Monday – Friday | 8:00 AM – 5:00 PM (40 hours/week)
WHO WE WANT:
- Reliable, hard-working, and ready to commit.
- Fast learner with a team-first attitude
- Clean driving record and valid Hawai‘i or US driver’s license
- Able to pass drug screening and background check.
- Driven to succeed and deliver excellent customer service.
Ready to grow your career and join the #1 pest control company in the islands?
Click "Apply Now" to begin your journey with Aloha Termite & Pest Control – Lihue Branch.
Follow our ʻOhana on Instagram: @alohatermiteandpestcontrol
Aloha Termite & Pest Control is an Equal Opportunity Employer and a 100% Drug-Free Workplace.
https://servicewithaloha.applicantstack.com/x/apply/a2zvafxkpzin
Salary : $19
