Assistant Branch Manager ($1,000 Hiring Bonus)

($1,000 Hiring Bonus)

JOB SUMMARY

Assists the Branch Manager in the ensuring the profitability, administration and supervision of branch sales and operations within established policies and guidelines. Creates and fosters a branch culture that promotes teamwork, service excellence, relationship building, and staff professionalism. Trains, supports, leads and coaches staff in sales, service and lending processes and procedures to achieve branch and individual performance goals and to develop skills in product knowledge, sales and customer service. Generates defined reports to track actual performance to defined sales and services goals, member satisfaction and new business development. Responsible for the direct supervision of day-to-day branch operations. Coordinates work schedules, allocates workload, and provides oversight, guidance and assistance to branch personnel. Train branch staff in operational processes and procedures; monitor staff performance and recommend personnel actions; assists staff in complex situations and problem escalation; and recommends changes for continuous process improvement. Assists in SEG servicing and assume back-up responsibilities for Branch Manager as needed.