What are the responsibilities and job description for the Front Desk Agent position at Aloft?
Front Desk Agent
Hotel · Westerville, OH
Pay: $16.00 per hour
Job Type: Full-time
Schedule: Evening shift, 3:00 PM–11:00 PM, weekends required
Location: In person, Westerville, OH
About the Role
We're hiring a full-time Front Desk Agent for a modern, upbeat hotel in Westerville. You'll be the first face guests see, handling check-ins and check-outs, answering questions, and making every guest feel welcome during the evening shift.
What You'll Do
- Greet guests warmly and handle check-ins, check-outs, and room assignments
- Process payments, reservations, and changes accurately
- Answer phones and respond to guest questions and requests
- Resolve guest concerns quickly and professionally, escalating to management when needed
- Share information about hotel amenities and local attractions
- Coordinate with housekeeping and maintenance to keep rooms guest-ready
- Keep the front desk and lobby area clean and organized
- Follow hotel procedures for cash handling, security, and guest privacy
What You'll Need
- Availability for the 3:00 PM–11:00 PM shift, including weekends
- Friendly, professional customer service skills
- Clear communication, in person and on the phone
- Basic computer skills; hotel or reservation system experience is a plus
- Reliable, punctual, and able to stay calm and organized when the desk gets busy
- Prior hotel, front desk, or customer service experience preferred but not required
How to Apply
Click "Apply Now" to submit your application through Indeed. We look forward to hearing from you!
Pay: $23.41 - $28.19 per hour
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $23 - $28