What are the responsibilities and job description for the Guest Services Agent position at Aloft Syracuse Inner Harbor?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and ensure all aspects of the guest experience is exceptional. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities . If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Lightspeed, OnQ or Opera.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $18