What are the responsibilities and job description for the Guest Services Agent position at Aloft Santa Clara?
175 rooms | 1,980 sq. ft. meeting/event space
Amenities: pet-friendly property, indoor and outdoor meeting space, gourmet pantry, lively cocktail bar with live music, fitness center, laundry on-site.
A newly renovated, vibrant hotel within the America Center complex, designed for the next-generation traveler. Guests enjoy stylish, tech-forward rooms and convenient access to Levi's Stadium, the San Francisco Bay Trail, and major Silicon Valley corporate offices. A dynamic environment for hospitality professionals serving both business and leisure travelers.
Pay Range:
JOB DESCRIPTION
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education
- High school diploma preferred.
Experience
- Previous hospitality or customer service experience preferred.
- Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and data-entry proficiency.
- Problem-solving and conflict-resolution ability.
- Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
- Greet, register, and check guests in/out efficiently and courteously.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Handle payments, room assignments, and reservation changes accurately.
- Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
- Maintain a clean and organized front desk and lobby area.
- Willingness to work varied shifts, including weekends and holidays.
Benefits:
Employee discounts, Sick pay, Annual leaveSalary : $19 - $30