Reception Administrative Assistant

GENERAL SUMMARY OF DUTIES:

Full-time position with great benefits. Administrative Assistant/ Radiologist Receptionist is primarily responsible for oversight and timely management of the practice referring physician call line, assistance with management of unexpected or short-term scheduling dilemmas for service sites and radiologist. This position also includes scheduling our patients for diagnostic services and other administrative duties.

The position is based in Federal Way in our business office.

The ideal applicant will have previous administrative and or scheduling experience.

The shift is Monday through Friday, 9:00 am to 5:30 pm, with 1/2-hour lunch.

Duties: (This list may not include all of the duties assigned.)

• Provide exemplary customer service and customer care, recognizing there is nothing more important than efficient use of physician time. Pleasant collection and transmission of messages are critical to the practice's success and the provision of timely patient care.

• Answer all incoming calls and forward calls to the appropriate subspecialty group or particular radiologist as necessary. Track down the radiologist if the call is of an urgent nature and will immediately affect patient care

• Provide assistance in finding adequate coverage if there are changes to the radiologist's schedule or unexpected absences.

• Communicate to the Administrator any scheduling conflicts or gaps that may arise due to unexpected radiologist absences.

• Demonstrate ability to work under pressure, critical thinking skills required, use of technology, ability to not get flustered, and project an aura of calm, mature, and professional management of calls.

• Ability to problem solve and work independently to address radiologist and clinical personnel support requests.

• Proficient in complex scheduling; requiring coordination of multiple resources external to EPIC; i.e. ensuring pre-requisites are completed (such as labs, films, and medical history), appropriate clinical resources are available.

• Uses EPIC to gather necessary scheduling information to view scheduling regimens, referrals and patient WQ's or ancillary orders to ensure timely throughput.

• Other duties as assigned.

Expectations:

• Demonstrates reliable attendance and job performance

• Demonstrates excellent organizational and time management skills.

• Experience with working in and creating Excel spreadsheets (i.e. using formulas, etc).

• Ensure that high-quality customer service standards are achieved by demonstrating effective and professional written and verbal communication.

• Be accessible and responsive to referring physicians, clinicians, patients, clients, and administration.

• Communicate any concerns and/or questions to the Assistant Administrator promptly.

• Ability to work as a team and independently.