Heavy Duty Service Writer

Schedule

Monday – Friday 8:00 AM – 5:00 PM

Benefits

· Paid training

· Health, dental, and vision insurance

· Paid time off and paid holidays

· Opportunities for advancement

About Us

Almen Enterprises is a growing heavy-duty repair shop focused on quality workmanship, efficient operations, and strong long-term customer relationships. We maintain a structured, fast-paced environment where accountability and communication are critical to success.

Job Summary

We are seeking an experienced Service Writer to manage all front-office operations, customer communication, and workflow coordination.

This role is the primary point of contact for customers and plays a critical role in maintaining shop efficiency, accurate estimating, and customer confidence.

This position requires someone who is organized, confident, and capable of operating independently in a fast-paced environment.

Key Responsibilities

Customer Management

· Serve as the primary customer contact for all incoming calls and appointments

· Provide accurate updates on job status, timelines, and costs

· Handle customer concerns and difficult conversations professionally

· Maintain clear and consistent communication throughout the repair process

Workflow & Dispatch

· Coordinate and assign work based on technician skill and shop capacity

· Maintain a clear and accurate workflow tracking system

· Monitor job progress and adjust priorities to keep the shop moving

· Collaborate with management on high-impact or complex jobs

Estimating & Invoicing

· Build accurate estimates using correct parts and labor

· Ensure all pricing and documentation are correct before approval

· Process invoices promptly and accurately

· Utilize external billing platforms as required

Sales & Service Support

· Identify necessary repairs and compliance-related work

· Communicate findings clearly and professionally to customers

· Support additional service recommendations without aggressive sales tactics

Administrative & Inventory Support

· Maintain accurate job documentation and records

· Assist with parts tracking and basic inventory control

Authority & Decision Scope

· Independently manage routine workflow and customer communication

· Dispatch work within established shop guidelines

· Escalate:

o High-cost or complex repairs

o Major component replacements (engine, transmission, fabrication, etc.)

o Disputes involving errors or liability

Experience & Qualifications

Required

· Prior Service Writer experience OR heavy-duty repair experience

· Strong communication skills with the ability to handle difficult conversations

· Proven ability to manage multiple priorities in a fast-paced environment

· High level of accuracy and attention to detail

Preferred

· Heavy-duty truck repair knowledge

· Experience with shop management systems

· Familiarity with fleet billing systems

Compensation & Benefits

· $17–$25/hour (based on experience)

· Paid time off and paid holidays

· Health, dental, and vision insurance

· Paid training and advancement opportunities

How to Apply

Submit your resume outlining your relevant experience to:

weaves@almenenterprises.com

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $25