IT Service Desk Specialist

The IT Service Desk Specialist is the first point of contact in an Almatis location for all day-to-day IT issues as well as representing the global IT department.

Responsibilities/Job Duties include:

• Guarantee the addressing and ownership all incoming IT-related questions, incidents, requests.
• Ensure up-to-date inventory and administration of IT hardware assets and software licenses.
• Ensure the appropriate application of security procedures in the area of access management, user account management, permissions assignment based on applicable security procedures
• Ensure ongoing provision of user instruction, training, documentation and communication in cooperation with the other IT functions, to contribute to the leveraged and proper use of IT systems as well as the awareness of IT policies.
• Register, prioritize, categorize, evaluates, follow up on, escalate where needed and evaluate all incoming incidents, access- or service requests, questions or complaints, in the designated ticket registration tool and continuously monitor and communicate status the user and/or organization.
• Order, jointly with local purchasing resources and within budget and approved standards, hardware, software, accessories and services.
• Maintain information on hardware assets, configurations and services.
• Process requests for granting/revoking user access, authorizations, and adding/deleting user accounts. Report and follow up on security events, like unauthorized access attempts, virus and malware infections; Manage configuration on encryption and certificate based concepts.
• Support and manage local infrastructure and associated configuration according to defined standards (e.g. mobile phones, PCs, tablets, local servers, phone switch, active LAN components, monitors, TVs, camera’s, imaging and printing devices)
• Maintain localized and up-to-date documentation and training material for all IT systems. Provide instruction and training for users, coordinate external training or provide in-person group based or individual instruction
• Maintain overview of Location’s critical systems and actively do suggestions to IT management to improve stability, operational readiness and availability of IT systems
• Ensure proper housekeeping of IT closets, Switch cabinets, IT offices or computer rooms; apply 5S across the IT infrastructure environment.
• Actively come up with and share best practices on tasks with other team members.

Hours

• Fulltime, salaried position.
• Monday - Friday - 8 hours, optional work from home 1-day per week.
• Weekend on-call, approximately 3-4 per year.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• What is your expected salary for the position?
• Please describe your hands-on IT service desk experience.

Education:

• Associate (Preferred)

Experience:

• IT support: 3 years (Preferred)

Work Location: In person

Salary : $41,401 - $57,644