What are the responsibilities and job description for the Field Service Coordinator position at Almaco?
ALMACO in Nevada, IA is seeking a Field Service Coordinator to coordinate after sales support. This role is essential to our service team and ensures that we provide effective and efficient support to our clients.
The Field Service Coordinator position at ALMACO is a full-time non-exempt position with day-shift hours. Some late afternoons and weekends are required to ensure service team and customer needs are met.
Great things about ALMACO:
- We offer flexible schedules so you can take care of the things that matter; PTO starts accruing on day one.
- We're a family-owned company, and the owners know you by name and care about you as a person.
- We run global operations, but we are a small enough organization where we can make decisions quickly and enjoy autonomy in our day-to-day jobs.
What You’ll Do:
As our Field Service Coordinator, you will assist clients with general service needs and route calls to the right support representatives. This position helps to coordinate field service and tech support teams through scheduling, managing sales orders and data management. You’ll work closely with clients and service teams to streamline operations and improve profitability.
Key responsibilities include:
- Provide after-sales support by assisting clients with general service questions or concerns and routing calls to the appropriate support team.
- Manage customer data such as warranty information, repair history and contact information.
- Track and manage part replacement and return process.
- Coordinate Field Service schedules and field service appointments.
- Prepare and manage data and reports.
- Manage and submit Field Service timesheets.
Qualifications for this position:
- A high-school diploma or equivalent at minimum is required.
- Experience in customer service and support.
- A valid Driver’s License is required.
- Experience using computer systems including Microsoft Office.
- Excellent communication, organization, and problem-solving skills.
About ALMACO:
We are a family-owned business in Nevada, Iowa that focuses on delivering innovative solutions to our clients in the ag industry. We partner with clients to design and build custom planters, harvesters, and seed processing technology for the seed research industry, as well as provide superior service to support their equipment in the field. Additionally, we have expanded into the business of contract manufacturing, working with an array of current and future clients that partner with ALMACO to bring their products to market. These products range from road construction equipment to robotic tractor systems to automated car wash equipment to large-scale grain handling equipment and more.
ALMACO has a deep-rooted history in central Iowa — we are the oldest business in Story County — and are excited about our future. We offer a culture and workplace that allows for agility, flexibility, and innovation in each project that we take on.
Benefits include:
- Paid Time Off
- Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Employer-Paid Disability Insurance
- Employer-Paid Life Insurance
- Supplemental Insurance including Cancer, Critical Illness, Hospital Indemnity and Accident plans
- Flexible Spending Accounts
- Health Savings Accounts
- Legal/Financial Consultation
- Employee Assistance Program (EAP)
National Career Readiness Certificate is welcome.
ALMACO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender, gender identity, and sexual orientation), national origin, disability status, protected veteran status, or any other characteristic protected by law. A post-offer pre-employment drug screen and background check are required.