What are the responsibilities and job description for the Electronic Tech Support Specialist position at Almaco?
Join the ALMACO service team as our new Electronic Tech Support Specialist.
This position is responsible for providing support to customers, external and internal, via phone or other messaging platforms specific to ALMACO specialized research products. The Electronic Support Specialist assists Engineering and Quality Control Departments in the testing of new and modified research equipment to be subject matter expert for the service department. They maintain internal documents, records, and reports to share information departmentally and amass data on ALMACO products in the field. This person assists with diagnostics and problem solving of high priority or large-scale items and proactively contributes suggestions and ideas for improvements to ALMACO products and processes.
Opportunities in this position:
- Provides support to customers, internal and external, via phone and other messaging platforms specific to ALMACO specialized research products, on call during peak seasons.
- Tracks subscription-based products and services.
- Acts as the in-house expert for the Field and Central Service team when electronics or software issues are discovered that require specialized knowledge.
An ideal candidate would possess:
- Effective communication skills - written and verbal.
- Ability to prioritize, plan and organize.
- Effective problem assessment and problem solving.
- Attention to detail and accuracy.
- Strong understanding of Microsoft Office products including Excel and Word.
- Self-motivated. In it to win it mindset.
Our Company:
ALMACO is the global leader in cutting-edge technology, innovative solutions, and specialized manufacturer of precision agricultural machinery designed for ag research within the seed industry. Our products are custom-built and specifically manufactured to the requirements of leading research programs throughout the world. ALMACO continues to be the innovator in new products and technologies that serve the seed research equipment marketplace.
ALMACO is a family-owned business located in Nevada, IA, which is about 10 miles from Ames, IA, and about 30 miles away from Des Moines, IA. We employ about 200 talented professionals.
Benefits include:
- Paid Time Off
- Paid Holidays
- Health Insurance (with a $0 premium option!)
- Dental Insurance
- Vision Insurance
- 401(k) Match of 4%
- Employer-Paid Disability Insurance
- Employer-Paid Life Insurance
- Supplemental insurance including Cancer, Critical Illness, Hospital Indemnity, and Accident plans
- Flexible Spending Accounts
- Health Savings Accounts
- Legal/Financial Consultation
- Employee Assistance Program
National Career Readiness Certificate is welcome.
ALMACO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation,) national origin, disability status, protected veteran status, or any other characteristic protected by law. A post-offer pre-employment drug screen and background check are required.