Assistant Manager

ARE YOU LOOKING FOR A COMPANY THAT WILL HELP YOU FURTHER YOUR CAREER, BUILD UPON YOUR PROFESSIONAL NETWORK, AND GIVE YOU THE OPPORTUNITY TO TRULY MAKE A DIFFERENCE FOR OTHERS? ALMA TIRE COMPANIES (ATS FLEET SERVICE) MAY BE THE PERFECT PLACE FOR YOU!

ATS FLEET SERVICE – GRAND RAPIDS is growing and looking for an individual who wants to come to work each day and make a positive impact on their team and the clients they serve. We’ve built our reputation on having the fastest fleet service, the most knowledgeable staff, and first-rate customer care.

The Assistant Manager role requires strong leadership, exceptional professionalism, and hands-on technical knowledge of heavy-duty trucks and equipment. As a key leader within the shop, the Assistant Manager is responsible for supporting daily operations by overseeing shop workflow, assisting with team leadership, coordinating work between customers and technicians, and helping ensure repairs are completed safely, efficiently, and to the highest quality standards. This position also serves as a primary point of contact for customers by assisting with service writing duties, including creating repair orders, preparing estimates, communicating repair recommendations and progress updates, and delivering outstanding customer experience from check-in through vehicle delivery. The ideal candidate will demonstrate excellent communication and organizational skills, a service-oriented leadership style, and the ability to foster a positive shop culture while helping achieve the location's sales, service, and operational goals.

WHAT WE NEED FROM YOU:

• Integrity, reliability, and a positive attitude
• Strong leadership, people, and communication skills
• Ability to handle a fast-paced environment with courage, candor, and professionalism
• Eagerness to mentor and help others succeed
• Team mentality with a customer-first mindset
• Hands-on mechanical experience, particularly with heavy-duty diesel and tire repair/service preferred
• Energetic and prompt response to every customer, in person or on the phone
• A clean driving record
• The physical ability to lift 50 pounds
• Willingness to work overtime when necessary
• Unwavering personal integrity and business ethics

WHAT WE ARE OFFERING:

• Excellent pay with extensive benefits
• Paid time off and vacation plans
• 401(k) with 4% company match
• Comprehensive health insurance plans starting within the first 30 days
• Employee discounts
• Performance-based raises
• A positive and productive work environment
• Company-provided uniforms
• Company-sponsored events for the whole family
• Employee referral program
• Company-provided life insurance

WHY ATS FLEET SERVICE? ATS Fleet Service is a division of Alma Tire Companies, where our mission is to serve our communities with enthusiasm, integrity, and professionalism while providing personal and professional advancement opportunities for our people. We’ve been successful by staying true to a simple philosophy—do the job right, take care of our customers, and take care of our people. With us, you’re not just a number, but a valued member of a team that’s building toward the future!