Tier II On-Site Support

Job Description :

Job Title:

Tier II On-Site Support

Location:

Washington, DC

Minimum Requirements:

• A minimum of 5 years’ experience performing similar duties
• Ability to work independently, stay organized and multi-task
• Maintain professional bearing and strong customer service in challenging situations
• Requires working knowledge of and ability to apply standards, concepts, and techniques in the following areas: desktop computer imaging, end user support and hardware repair for Windows and Apple computers and laptops, activation and end user support for mobile devices, network printer support, and warranty coordination for HP and other makes of printers and multi-function devices.
• Strong communication and customer service skills.
• Troubleshooting skills in the listed areas of knowledge.
• Ability to obtain and/or maintain Public Trust security clearance.
• Familiarity with Active Directory to create/manage computer objects and perform password resets/account unlocks.
• Physically capable of lifting boxes up to 40 pounds, walking many steps per day, other similar physical demands.
• Reliable transportation and able to arrive for scheduled shift on time without fail
  
  

Duties & Responsibilities:

• Performs a variety of technical support functions to include new computer deployment (imaging, transfer data, physical install) and end user support.
• Assists with office moves that involve disconnect and reconnect of customer computers and next day support to assist with log-in and printer set up.
• Will be required to troubleshoot network connectivity issues and common PC software and hardware problems.
• Renders “How to Assistance” to customers for MS Office 365 applications mainly related to new user acclimatization (example configuring Outlook preferences).
• Will be required to follow standard procedures to configure and deploy mobile devices in an enterprise environment (tablets and smart phones).
  
  

Preferred Skills:

• A recent certification
• Familiarity with Windows 10, recent Mac OS, Windows Active Directory, AirWatch MDM for mobile devices, MS Office 365
• College graduate or equivalent industry specific trade school
  
  

Summary:

Allyon is a certified woman-owned small business dedicated to empowering cleared IT professionals to reach their career goals and building high-performance teams for our federal government clients nationwide. With over 15 years of experience supporting the federal government, we’ve proudly helped professionals like you achieve their career goals across all areas of IT. Apply today and become part of our mission to support the nation’s most critical technology, infrastructure, and cybersecurity initiatives. Together, we can drive innovation and make a difference where it matters most!

What we Offer:

• Competitive pay and benefits
• 401k eligibility after 6 months, including company match
  
  

Allyon, Inc. is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability, or genetics. Allyon, Inc. complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.