What are the responsibilities and job description for the Manager - Vendor Management position at Ally?
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Ally Supply Chain is seeking an experienced and execution-focused Technology Vendor Manager to support and operate within the centralized vendor management function, with specific accountability for technology and digital vendors across the enterprise. This role is responsible for directly managing assigned technology vendor relationships, ensuring consistent execution of Third-Party Risk Management (TPRM) and technology risk requirements, and driving vendor performance, stability, and issue resolution.
This is a hands-on role focused on active management of technology vendors. The Manager will operate within Ally’s established TPRM, Information Security, and technology risk frameworks, partnering closely with Technology leadership, Information Security, Risk, Legal, Finance, Sourcing, and Architecture to ensure vendors meet contractual, performance, resilience, and regulatory expectations. Experience managing vendors in a regulated financial services environment is strongly preferred.
The Work Itself
The Skills You Bring
Minimum Qualifications
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $90000 - $150000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Ally Supply Chain is seeking an experienced and execution-focused Technology Vendor Manager to support and operate within the centralized vendor management function, with specific accountability for technology and digital vendors across the enterprise. This role is responsible for directly managing assigned technology vendor relationships, ensuring consistent execution of Third-Party Risk Management (TPRM) and technology risk requirements, and driving vendor performance, stability, and issue resolution.
This is a hands-on role focused on active management of technology vendors. The Manager will operate within Ally’s established TPRM, Information Security, and technology risk frameworks, partnering closely with Technology leadership, Information Security, Risk, Legal, Finance, Sourcing, and Architecture to ensure vendors meet contractual, performance, resilience, and regulatory expectations. Experience managing vendors in a regulated financial services environment is strongly preferred.
The Work Itself
- Own and manage a portfolio of assigned technology vendor relationships, serving as the primary point of contact for ongoing vendor management activities.
- Execute standardized vendor onboarding, ongoing monitoring, periodic reviews, and offboarding activities in alignment with TPRM, Information Security, and technology risk policies.
- Monitor vendor performance against defined KPIs, SLAs, uptime and availability commitments, incident response requirements, and service expectations; drive remediation for performance, security, or operational issues.
- Coordinate technology-specific due diligence, including assessments related to information security, data protection, resilience, business continuity, and disaster recovery, in partnership with Risk and Technology SMEs.
- Support governance routines for technology vendors including service reviews, quarterly business reviews (QBRs), operational health checks, issue escalation, and corrective action tracking.
- Partner with Sourcing, Technology, Architecture, Legal, Finance, and Risk to support contract compliance, renewals, amendments, licensing management, and ongoing vendor obligations.
- Track and manage vendor risks, issues, and remediation plans, ensuring timely closure and clear documentation.
- Maintain accurate vendor records, risk artifacts, performance metrics, and reporting within vendor management, risk, and contract lifecycle systems.
- Identify opportunities to improve vendor performance, reduce operational and technology risk, enhance resilience, and drive cost or efficiency improvements.
- Provide insights and reporting to leadership on technology vendor health, risk trends, incidents, and systemic issues.
The Skills You Bring
Minimum Qualifications
- 7 years of relevant experience or equivalent combination of education and experience
- High School Diploma or GED equivalent
- Bachelor’s degree in Business Administration, Information Systems, Technology Management, Supply Chain, or a related field.
- 5-8 years of experience in technology vendor management, third-party risk management, procurement, sourcing, or IT service management.
- Direct experience managing technology vendors (e.g., software, cloud, IT services, fintechs, data providers, platforms).
- Familiarity with operating within established TPRM, Information Security, and technology risk frameworks, executing defined controls and requirements.
- Experience working in highly regulated environments (financial services strongly preferred).
- Understanding of technology contract constructs including SLAs, uptime commitments, incident management, data protection, and audit rights.
- Ability to analyze vendor performance, risk, and incident data and communicate insights clearly to technical and non-technical stakeholders.
- Strong collaboration skills with the ability to influence across Technology, Risk, and business teams without direct authority.
- Proficiency with vendor management, risk, IT service management, and contract lifecycle tools (e.g., Coupa, ServiceNow, CLM tools) and Microsoft Office.
- Strong organizational skills with attention to detail, documentation quality, and follow-through.
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
- Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
- Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
- Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
- Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
- To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $90000 - $150000 USD
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Salary : $90,000 - $150,000