District Manager

POSITION SUMMARY

District Managers are responsible for managing the total service delivery for apartment communities and providing direction and oversight for Valets within the assigned district (Washington & Oregon). District Managers ensure client satisfaction through ongoing client engagement and oversight of the workforce responsible for service delivery on assigned properties.

Pay - $85,000 per year quarterly bonus potential

ESSENTIAL DUTIES & RESPONSIBILITIES

The following are the primary responsibilities of this role. Other duties may be assigned based on operational need. Reasonable accommodations will be made for individuals with disabilities.

Leadership & Team Management

• Recruit, hire, onboard, and provide ongoing direction to Valets within the assigned district


• Provide on-call support to Valets and communities during morning hours (approximately 8:30 AM-12:30 PM) and evening hours (approximately 7:00 PM-11:00 PM), depending on operational needs


• Identify associate development needs and facilitate appropriate coaching, training, and support opportunities


• Comply with, promote, and train on all safety policies and procedures; report all safety incidents in a thorough and timely manner

Field Operations

• Manage total service delivery for up to 20 apartment communities, ensuring daily and nightly completion of resident doorstep trash and recycling pick-up


• Drive to properties within the assigned district up to 50% of the workday to inspect for resident and Valet compliance with service standards


• Lead new community launches, including container distributions and onboarding of property staff


• Drive to the inventory warehouse as needed to obtain and replenish supplies (Personal Protective Equipment, containers, brochures, etc.)

Customer Retention

• Create and maintain cooperative working relationships with property staff through daily site visits and immediate response to questions and concerns


• Make informed decisions with consideration of customer and associate impact; apply critical thinking skills to forecast and resolve problems and drive results


• Ensure maximum quality of service delivery to promote client satisfaction and long-term retention

Reporting & Documentation

• Ensure daily delivery of Valet Reports to designated property staff members


• Maintain timely and accurate customer, associate, and operational records


• Log all activity accurately within company systems and apps; report all safety incidents in a thorough and timely manner

Education & Experience

• High school diploma or GED required; associate's degree or higher preferred


• 2-3 years of experience in field operations, property management, logistics, or a related service industry


• Prior supervisory or team lead experience strongly preferred

Licenses & Certifications

• Valid driver's license required (must be maintained throughout employment)


• Must meet eligibility requirements under the Company's insurance policy

Technical Skills

• Email proficiency required


• Familiarity with CRM software and routing applications preferred

Physical Requirements

• Ability to occasionally lift and/or move up to 50 pounds


• Regularly required to stand, walk, and operate a vehicle; frequently required to use hands and communicate verbally; close vision required

Language & Communication Ability

• Ability to read and interpret safety rules, operating instructions, and procedure manuals


• Ability to write routine reports and correspondence


• Ability to speak effectively before groups of customers or employees