Front Desk Receptionist

Receptionist
The First Voice of Our Company

Location: Marietta, GA
Full-Time | In-Office | Monday – Friday | 8:30 AM – 5:30 PM

The first voice a homeowner hears can determine whether they trust us.

That’s why this position matters.

About Ally Public Adjusting

At Ally Public Adjusting, we help homeowners navigate one of the most stressful experiences they’ll ever face—property damage to their home.

Whether they’re dealing with storm damage, water damage, fire damage, or another covered insurance loss, our team helps clients navigate the insurance claims process and works to ensure they’re treated fairly throughout that journey.

Every phone call we receive is someone looking for help. That’s why the first impression matters so much.

At Ally Public Adjusting, every new client begins with you.

You won’t simply be answering phones—you’ll be the first impression of our company. You’ll guide homeowners through the initial intake process, gather important information, schedule inspections, and help ensure every client receives a professional experience from the very first conversation.

We’re looking for someone who enjoys helping people, stays organized under pressure, communicates confidently, and takes ownership of their work.

If you’re simply looking for a quiet front desk job where you answer a few phones and wait for the day to end, this isn’t the position for you.

What You’ll Do

• Professionally answer all incoming phone calls
• Speak with new potential clients and complete the initial intake process
• Gather accurate information and enter it into our systems
• Schedule inspections and manage company calendars
• Confirm, reschedule, and coordinate appointments
• Route calls to the appropriate team members
• Assist with administrative tasks including email, filing, data entry, and general office support
• Help maintain an organized and professional office environment
• Create an outstanding first impression for every homeowner who contacts our company
• What We’re Looking For
• We’re looking for someone who:
• Takes initiative instead of waiting to be told what to do
• Is highly organized and detail-oriented
• Communicates professionally and confidently
• Has excellent phone etiquette
• Learns new systems and software quickly
• Can manage multiple priorities without becoming overwhelmed
• Is dependable, accountable, and follows through
• Is coachable and always looking to improve
• Represents the company with professionalism and confidence
• Enjoys solving problems and helping people
• Qualifications
• Previous experience in a receptionist, administrative, customer service, or office environment is preferred, but we’re willing to train the right person who demonstrates exceptional communication, organization, and initiative.
• Strong computer skills, including Microsoft Outlook, Word, and Excel
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Taking Ownership
• The responsibilities listed above represent the primary focus of this position, not an exhaustive list of every task that may arise.We’re a growing company, and no two days are exactly the same. Priorities occasionally change, projects come up unexpectedly, and sometimes someone simply needs an extra hand. Everyone on our team is expected to contribute where they’re needed to help the team succeed.

This is an hourly position. Your schedule ends at the end of your workday. During those hours, we expect our team members to stay engaged, take initiative, and contribute wherever they’re needed.

We value people who look for ways to help, not reasons why something isn’t their responsibility.

If you’re someone who enjoys taking ownership, solving problems, and contributing wherever you can add value, you’ll fit in well here.

What Will NOT Work Here

This role is NOT for someone who:

• Needs to be micromanaged
• Waits around for instructions
• Avoids uncomfortable conversations
• Struggles with accountability
• Cannot adapt quickly
• Gets overwhelmed easily
• Has poor follow-through
• Wants a repetitive, low-pressure office job
• Cannot think independentlyWe have hired the wrong people before and are very intentional about who joins this team moving forward.
• Our Culture
• There is only room in this company for A players. We value people who are: Coachable
• Resourceful Loyal
• Accountable Intelligent
• Hard-working
• Adaptable
• Obsessed with growth and improvement
• We’re intentionally building a team of people who take ownership, solve problems, communicate well, and continuously improve.

We believe in promoting from within whenever possible. This position offers an opportunity for someone who consistently performs at a high level, takes ownership, and wants to grow as our company grows.

Compensation

• Full-Time
• Monday – Friday, 8:30 AM – 5:30 PM
• In-office position in Marietta, GA
• Hourly pay based on experience and qualifications
• How to Apply
• Email your resume to jack@allypublicadjusting.com
• Before You Apply
• To show that you pay attention to detail, your email subject line must be:
• First Voice – Your First & Last Name
• Applications that do not follow this instruction will not be considered. In your email, please answer the following questions.
• 1. First Impressions Matter
• You answer the phone and a homeowner immediately says:“I don’t even know if I called the right place, but my house has damage.”Write exactly how you would respond during the first 30–60 seconds of that conversation.
• 2. Ownership
• Tell us about something you took ownership of at work that wasn’t technically your responsibility. What did you do, and why did you do it?
• 3. Your First Week
• Imagine today is your first day at Ally. Describe how you would approach learning a job you’ve never done before. What would you do during your first week to become someone the team could depend on?

A Final Request
Please do not use AI to answer the questions above.

There are no perfect answers, and we’re not looking for polished responses. We’re interested in understanding how you think, communicate, and approach situations.

Take a few minutes, answer honestly, and let your personality come through. We’d rather read a genuine response than a perfect one.

P.S. If we asked one of your former coworkers to describe you in one sentence, what do you honestly think they’d say?

One Final Thought

We aren’t looking for someone to simply answer phones.

We’re looking for someone who wants to become an important part of our team.

Someone who takes ownership.

Someone who notices the little things.

Someone people can depend on.

Someone who wants to grow.

If you’re looking for “just another job,” this probably isn’t the right fit.

If you’re looking for an opportunity to build something meaningful alongside a team that expects a lot from one another, we’d love to hear from you.

Important Note: Please read the entire Job Ad so that you know what the requirements are for this position. Please submit your application and resume to this email: jack@allypublicadjusting.com

Pay: $15.00 - $19.00 per hour

Work Location: In person

Salary : $15 - $19