Medical Front Desk Receptionist - Patient Care Liaison FT

Every great clinic has someone who connects it all: patients, providers, coordinators, and billing. As our Patient Care Liaison, that's you. If you thrive in a fast-paced setting and love solving problems with a smile, this is where you belong.

We are looking for a Front Desk Medical Receptionist or what we call a Patient Care Liaison (PCL) to join our team!

WHAT YOU WILL DO:

In this role, you will be the first point of contact for patients, guiding them through their care journey with professionalism and empathy. As a key member of our team, you will manage scheduling, coordinate care, and provide essential support to patients, patient care coordinators, and providers. Your goal will be to create a welcoming and seamless experience for every patient, ensuring they feel supported and valued at every step.

Patient Support & Scheduling

• Welcome patients warmly and assist with check-in and check-out.
• Schedule, confirm, and reschedule appointments to maintain efficient patient flow.
• Verify insurance, explain financial responsibilities, and process payments.
• Manage incoming calls and direct them appropriately.
• Respond to patient inquiries with professionalism and care.
• Collect vitals and lab specimens as needed.
• Educate patients on clinic policies and procedures.

Administrative Duties

• Maintain and update patient records while following HIPAA and organizational guidelines.
• Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic with positive and concise communication.
• Keep the reception and patient areas clean, sanitized, and organized.
• Process Prior Authorizations as needed.

Additional Responsibilities

• Ensure all patient information is accurate and up to date.
• Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, patient care coordinator, provider, and clinic.
• Responsible for other duties as assigned by leadership.
• Attendance is an essential function of the job.

WHAT’S IN IT FOR YOU:

Compensation & Financial Rewards

• Competitive Base Hourly Rate

o Ability to make a bonus

• Generous Paid Time Off and 8 Holidays
• Comprehensive medical, dental, and vision insurance

WHAT YOU MUST HAVE:

• High School Diploma or Equivalent.
• Customer service experience (any industry).

Preferred

• 6 months of medical office experience.
• Experience with EMR systems, medical terminology, and health care procedures.

Personal attributes

• Dependable, professional, empathetic, and genuinely wanting to help people in a caring way.
• Strong multitasking and problem-solving skills in a fast-paced environment.
• Adaptable and proactive, with a positive and team-focused attitude.
• Excellent communication and interpersonal skills with the ability to remain composed under pressure.