Temporary Administrative Assistant

Temporary Administrative Assistant

As a Temporary Administrative Assistant, you will be responsible for supporting all tasks related to supporting the Agency Team. You will be a part of the Branch Management Team responsible for managing Branch Operations, Marketing & Growth.

This position is for a 90 day contract to support our Charlotte office location during a transition period.

Skills Required

Character: Independent Problem Solving, Clear Verbal and Written Communication, Emotional Maturity and Stability, Maintain Judgment Free Team, Comfort with Accountability, and Integrity.

Knowledge and Experience: General Math, Data Entry, Administrative Writing, Research and Reporting, Organizational and Process Design, and Clinical Compliance.

Computer Skills: Microsoft Word, Excel, and Access, email, web based client software, Mac OS X.

What We Offer:

• Work atmosphere that encourages teamwork, integrity and excellence
• Training, tools and support for employee development
• Trajectory of personal & professional growth

Responsibilities

• Open, staff, and close the Charlotte office during regular business hours
• Greet visitors with a customer-centric approach
• Perform telephonic, e-mail, and other forms of communication with professionalism
• Develop strategies that improve Client and Care-Partner relationships, promote stickiness, and propel census growth
• Communicate cross-functionally and resolve or escalate issues accordingly
• Facilitate administrative workflows that ensure operational efficiency, including but not limited to Client onboarding and discharge, human resources, referral partner cultivation, payroll support, caregiver to Client matching, staff schedules, and more
• Accurate, transparent, and timely documentation within Ally Home Care’s proprietary tech platform
• Adhere to best practices in a highly regulated, compliant industry and receive/deploy training accordingly

Qualifications:

• Education: High School Diploma or Equivalent

Work History / Experience:

• 1 Year of administrative or customer service experience. Home Health or Healthcare preferred

Work Location:

• Charlotte, NC

Work Remotely:

• No - In Person

Schedule:

• 8 Hour Shift
• Day Shift
• Mondays and Wednesdays (8:00am to 4:00pm)

Compensation:

• $15 per Hour

Measure of Success:

• Consistent dependable presence in Agency Office
• Satisfactory resolution of all visitors request
• Customer Service
• Follows instructions and performs provided by office staff (requesting clarification when needed) and learns how to run a healthcare office (asking questions as needed)
• Follows Payroll Guidelines set by Ally Home Care
• Client & Employee Retention
• Client & Employee Initiatives

Pay: $15.00 per hour

Expected hours: 16.0 per week

Application Question(s):

• Are you available to cover the office Mondays and Wednesdays?

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Charlotte, NC 28205 (Required)

Work Location: In person

Salary : $15