Customer Success Specialist

About Allwork:

AllWork® is a leading freelancer management and payments platform. We specialize in efficiently managing and paying various types of freelancers for businesses, including hourly, consulting, contract, and project-based workers. Our platform supports the evolving Modern Workforce, with freelancers becoming as prevalent as permanent employees in many companies.

 The Role:

Allwork is growing our Customer Success team to better support emerging customers as they onboard, launch, and scale on the platform. In this role, you’ll manage a portfolio of smaller, high-potential customers while partnering closely with senior Customer Success team members to deliver a smooth onboarding experience and responsive day-to-day support. 

You’ll serve as a key point of contact for customers starting out on Allwork, guiding platform training, helping resolve day-to-day questions, and ensuring each account is configured accurately so teams can operate confidently from day one. This role reports to the Sr. Customer Success Manager and is hybrid, with an expectation of being in Allwork’s Iselin, NJ office 2-3 days per week. 

Responsibilities:

• Manage a portfolio of smaller customers, serving as a primary point of contact during onboarding and ongoing platform use 
• Lead customer trainings, product walkthroughs, and enablement sessions via video and phone 
• Become a product SME and help customers apply Allwork workflows to their day-to-day operations 
• Support incoming customer requests through Zendesk, following established processes and escalating when needed 
• Assist with customer account setup and ongoing configuration, including company/brand configuration, door and location setup, and territory alignment 
• Support customer changes over time, including updates to budgets, configurations, and operational needs 
• Create and maintain customer-facing materials such as training decks, quick guides, and basic reporting 
• Track engagement and satisfaction signals, flagging risks early and partnering with the team on retention support 
• Document customer feedback and share themes with internal teams to improve the product and customer experience 
• Collaborate cross-functionally with Operations, Product, Human Resources, and Sales to ensure customer needs are understood and addressed

Skills and Qualifications:

• 1–3 years of experience in Customer Success, Account Management, Client Services, Support, or a related customer-facing role 
• Experience supporting customers in a SaaS or tech-enabled environment 
• Familiarity with Zendesk and/or HubSpot (or similar CRM/support tools) 
• Experience supporting customer onboarding and delivering live training 
• Strong communication skills across email, phone, and video — clear, confident, and customer-first 
• Highly organized with strong attention to detail and consistent follow-through 
• Comfort learning new tools and troubleshooting; able to navigate ambiguity and stay solutions-oriented 
• Proficiency with spreadsheets (filters, data organization, basic formulas) and comfort creating basic decks/docs 
• Motivated by customer outcomes and able to balance multiple priorities across a portfolio of accounts

$55,000 - $65,000 a year

Annual performance bonus 

Stock options 

Full medical and dental insurance 

Allwork is an Equal Employment Opportunity employer. We embrace diversity and inclusion, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity or expression, marital status, or any other protected characteristic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.