What are the responsibilities and job description for the Product Operations Coordinator position at Allure Bridals?
Product Operations Coordinator
📍 Memphis, TN (in-office, with occasional travel)
Reports to: Product Operations Manager
About Allure Bridals
Allure Bridals is a leading bridal and formalwear company based in Memphis, TN, with a portfolio spanning bridal, bridesmaids, prom, quince, and menswear across brands like Allure Bridals, Madison James, Wilderly, Abella, Portia & Scarlett, and more, along with exciting licensed collaborations. We're a close-knit, fast-moving team that partners with retailers across the country to bring beautiful product to life.
About the Role
We're looking for a Product Operations Coordinator to own the scheduling and coordination side of our sample logistics across loan programs, tester programs, and trunk show calendars. You'll be the friendly, reliable point of contact for our bridal and prom retailers on order and sample status, while also providing hands-on, local support in our Memphis headquarters for markets, photoshoots, and other product needs.
This role is distinct from our Sample Inventory Coordinator, who manages the physical handling of samples. You'll be the retailer-facing voice keeping everything on schedule and on track.
What You'll Do
Sample & Trunk Show Scheduling
- Build and maintain the shipping schedule, including generating labels and coordinating pickups for trunk shows across the organization
- Coordinate with the marketing team to keep website and social posts accurate for all Trunk Shows, Ultimate Preview Shows, and Designer Events
- Track outbound and inbound orders, flagging delays or discrepancies before they become retailer issues
- Work closely with our Sample Inventory Coordinator on timing, and step in to help with physical samples if a backlog arises
Retailer Relationships
- Serve as the primary point of contact for bridal and prom retailers on trunk show bookings, building genuine rapport with repeat store contacts
- Respond quickly and warmly to retailer questions about shipping, timing, and order details
- Flag recurring retailer feedback or friction points to the Product Operations Manager and product team
Sample Check-In & Production Accuracy
- Help check in new samples from factories ahead of sales meetings, confirming they're accounted for and ready
- Review incoming samples against requested production changes for accuracy
- Relay notes or needed adjustments to the Product Operations Manager promptly so corrections can be made with the factory
Product & Market Support
- Prepare samples and materials for market events
- Provide local Memphis-based support for markets, photoshoots, and other product needs as they arise
- Support the Product Operations Manager across prom, bridal, quince, and menswear categories
- Fill day-to-day product support gaps as needed, with occasional travel, including store visits to assist with trunk shows or events in person
What You Bring
- Proficiency in Microsoft Office Suite, with strong Excel skills (formulas, tracking sheets, data organization)
- High level of organization with a proven ability to manage multiple deadlines and shipping schedules at once
- A warm, confident communicator comfortable being the face of the company to retailers, as well as coordinating internally
- Strong attention to detail, especially for catching production discrepancies against original specs
- Comfortable in a fast-paced, in-office environment with year-round demands, and open to occasional travel
- Prior experience in apparel, bridal, or wholesale logistics is a plus