What are the responsibilities and job description for the Dispatcher position at Alltek Services, Inc.?
Company Description Alltek Services, Inc. is a Lakeland-based network support provider that prioritizes businesses in Polk County and across Florida. The company focuses on world-class customer service and a partnership-driven approach to deliver proactive, personalized network solutions. These services are designed to minimize downtime, maximize productivity, and help clients stay focused on running their operations. Alltek Services, Inc. offers reliable support and technical expertise to keep business technology performing at a high level. The team is committed to being accessible and responsive to client needs.
Role Description The Dispatcher role at Alltek Services, Inc. is a full-time, on-site position located in Lakeland, FL. The Dispatcher is responsible for coordinating and scheduling service tickets, assigning technicians to client requests, and monitoring the status of ongoing work to ensure timely resolution. Day-to-day tasks include answering incoming calls, logging issues into the ticketing system, prioritizing requests based on urgency and impact, and communicating clearly with both clients and technical staff. The role also involves updating clients on progress, verifying that completed work meets service standards, and assisting with basic administrative support related to service operations. The Dispatcher works closely with the service team to optimize workflow and deliver a positive customer experience.
Qualifications
- Strong communication and customer service skills, including clear phone etiquette and professional written communication.
- Organizational and time management abilities, with experience in scheduling, prioritizing tasks, and handling multiple requests simultaneously.
- Basic technical aptitude and familiarity with IT or network support environments, including comfort working with ticketing or CRM systems.
- Attention to detail and problem-solving skills to accurately log issues, follow up on open tickets, and ensure completion of service requests.
- Ability to work on-site in Lakeland, FL, collaborate effectively with technicians and staff, and maintain a calm, solutions-focused approach.
- Previous experience in dispatch, call center, help desk, or service coordination roles is preferred.
- High school diploma or equivalent required; additional education or certifications in business, IT, or related fields are a plus.