What are the responsibilities and job description for the Hardware Break/Fix Engineer position at Alltech International, Inc.?
Position Title: Hardware Break/Fix Engineer
Clearance: Active TS/SCI with CI Polygraph
Project Location: Buckley AFB
Target Start Date: ASAP
Day-to-Day duties of the Position:
Work within an 8-10 person team to resolve hardware trouble tickets as they arise. This is a break/fix role focusing on servers and desktops within the environment. All work is done on-site at Buckley SFB on a rotating Panama schedule.
- Monitor and work assigned hardware trouble tickets through resolution.
- Diagnose, isolate, and repair failures affecting enterprise servers, desktops, and related hardware.
- Replace failed components and verify that repaired equipment operates correctly before returning it to service.
- Perform first-level hardware triage and collect relevant diagnostic information for escalation when an issue cannot be resolved locally.
- Maintain the server and desktop repair queue, prioritize incidents based on operational impact, and provide clear status updates.
- Support hardware installations, removals, upgrades, replacements, and equipment moves as assigned.
- Assist with basic rack, cable, and peripheral work when required by the environment.
- Validate repair steps, hardware configurations, serial numbers, and other asset information in technical records or ticketing systems.
- Coordinate with team members, leads, vendors, and other support groups to restore service.
- Provide limited support for storage and backup hardware within the scope of team procedures.
- Follow site security, safety, change-control, documentation, and equipment-handling requirements.
- Maintain reliable attendance and support shift turnover by communicating open issues, completed work, and follow-up needs.