What are the responsibilities and job description for the Bilingual Work Incentive Specialist (Spanish Speaking) position at Allsup Employment Services?
About Allsup, LLC
Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.
You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.
Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.
About the role
- The Work Incentive Specialist serves as the primary point of contact for employed beneficiaries as it relates to Allsup Employment Services Return to Work program. The Work Incentive Specialist is responsible for building a positive relationship with the employed beneficiary.
What you'll do
- Handle inbound and outbound calls
- Effectively manage conversations
- Build rapport and redirect conversation
- Review correspondence
- Complete necessary forms
- Provide on-going education about the Social Security Administration Ticket-to-Work program and encourages on-going participation
- Achieves performance targets
- Opportunity for Monthly Bonuses
Qualifications
- Bachelor’s degree preferred or equivalent experience (HS Diploma or GED required)
- One (1) to two (2) years’ customer service
- Ability to learn, retain and apply information
- Ability to multitask effectively in a fast paced environment
- Strong critical thinking and problem solving skills
- Strong organizational skills
- Excellent written/verbal communication and customer relations skills
- Must be flexible, adaptive and responsive to change
- Highly motivated and target driven
Benefits
- Health, Dental, and Vision Insurance
- 401(K) Matching
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Flexible Spending and Health Savings Account
- Tuition Reimbursement
- Pet Insurance
- Employee Assistance Program
DISCLAIMER
Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.
The pay range for this role is:
17 - 20.19 USD per hour(Remote)
