What are the responsibilities and job description for the Field Engineer position at AllSTEM Connections?
Job Title: Field Services IT Engineer (Infrastructure & Deskside Support)
Role Overview
We are seeking a reliable and customer-focused Field Services IT Engineer to join our infrastructure support team. In this role, you will be the primary on-site technical expert for high-traffic corporate and operational facility environments. You will own the installation, maintenance, and troubleshooting of a broad scope of IT hardware-from standard office workstations and peripherals to complex networked display systems and mission-critical server platforms.
This is a mobile, fast-paced position. The ideal candidate is an excellent communicator who enjoys working directly with end-users and has the technical discipline to resolve complex hardware and networking issues under strict service-level agreements.
Key Responsibilities
Operational Support & Hardware Lifecycle
IMAC Execution: Perform all Install, Move, Add, and Change (IMAC) requests, including the physical relocation of PC workstations, peripherals, telephone systems, and network routing hardware.
Infrastructure Support: Provide hands-on implementation, maintenance, and repair for a diverse hardware stack, including high-availability server platforms and networked visual display/information systems.
Environment Versatility: Maintain operational readiness across office suites, reservation environments, and large-scale public-facing facility locations.
Technical Troubleshooting & Compliance
Desktop & Peripheral Support: Provide expert deskside support for Windows-based workstations, office software suites, and complex peripheral connectivity.
Network & Connectivity: Assist with basic network troubleshooting, ensuring hardware connectivity to local and wide-area networks.
Documentation & Process: Log all service requests, track hardware assets, and ensure all technical work adheres to organizational safety, quality, and documentation standards.
Qualifications & Requirements
Minimum Qualifications
Experience Baseline: 2-5 years of professional IT infrastructure/deskside support experience.
Education/Training: 2-4 years of formal IT training OR 3 years of equivalent hands-on technical field experience.
Certifications: CompTIA A Certification is highly preferred.
Technical Skills:
oStrong hardware and software troubleshooting expertise in a Windows environment.
oSolid working knowledge of MS Office, Outlook, and basic network/server protocols.
Communication: Exceptional verbal and written communication skills; ability to explain technical fixes to non-technical end-users clearly and professionally.
Operational Requirements
High-Mobility: Must be comfortable with regular travel. This role requires occasional travel to nearby facility locations, sometimes including overnight stays, weekends, or off-hours work as dictated by project schedules.
Security Clearance: Due to the nature of the facility, the candidate must pass an extensive background check and fingerprinting process. Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Perry
Branch Phone:
Location:
Houston, TX
Role Overview
We are seeking a reliable and customer-focused Field Services IT Engineer to join our infrastructure support team. In this role, you will be the primary on-site technical expert for high-traffic corporate and operational facility environments. You will own the installation, maintenance, and troubleshooting of a broad scope of IT hardware-from standard office workstations and peripherals to complex networked display systems and mission-critical server platforms.
This is a mobile, fast-paced position. The ideal candidate is an excellent communicator who enjoys working directly with end-users and has the technical discipline to resolve complex hardware and networking issues under strict service-level agreements.
Key Responsibilities
Operational Support & Hardware Lifecycle
IMAC Execution: Perform all Install, Move, Add, and Change (IMAC) requests, including the physical relocation of PC workstations, peripherals, telephone systems, and network routing hardware.
Infrastructure Support: Provide hands-on implementation, maintenance, and repair for a diverse hardware stack, including high-availability server platforms and networked visual display/information systems.
Environment Versatility: Maintain operational readiness across office suites, reservation environments, and large-scale public-facing facility locations.
Technical Troubleshooting & Compliance
Desktop & Peripheral Support: Provide expert deskside support for Windows-based workstations, office software suites, and complex peripheral connectivity.
Network & Connectivity: Assist with basic network troubleshooting, ensuring hardware connectivity to local and wide-area networks.
Documentation & Process: Log all service requests, track hardware assets, and ensure all technical work adheres to organizational safety, quality, and documentation standards.
Qualifications & Requirements
Minimum Qualifications
Experience Baseline: 2-5 years of professional IT infrastructure/deskside support experience.
Education/Training: 2-4 years of formal IT training OR 3 years of equivalent hands-on technical field experience.
Certifications: CompTIA A Certification is highly preferred.
Technical Skills:
oStrong hardware and software troubleshooting expertise in a Windows environment.
oSolid working knowledge of MS Office, Outlook, and basic network/server protocols.
Communication: Exceptional verbal and written communication skills; ability to explain technical fixes to non-technical end-users clearly and professionally.
Operational Requirements
High-Mobility: Must be comfortable with regular travel. This role requires occasional travel to nearby facility locations, sometimes including overnight stays, weekends, or off-hours work as dictated by project schedules.
Security Clearance: Due to the nature of the facility, the candidate must pass an extensive background check and fingerprinting process. Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Perry
Branch Phone:
Location:
Houston, TX
Salary : $49,900 - $60,300