Key Account Manager - Domestic Freight Forwarding

Job Description:

Allstates WorldCargo is seeking an experienced logistics professional to join our team as a Key Account Manager – Domestic Freight Forwarding. This role is responsible for managing, retaining, and growing key customer relationships within our domestic 3PL operations. This role requires a strong understanding of domestic freight forwarding, exceptional attention to detail, and the ability to leverage technology to deliver best-in-class logistics solutions.

You will serve as the primary point of contact for your assigned clients, ensuring smooth execution of freight activities, proactive communication, and strategic account growth. The ideal candidate thrives in a fast-paced logistics environment and combines customer service excellence with strong analytical and technical capabilities.

Key Responsibilities:

Account Management & Customer Experience

• Serve as the main liaison for key domestic freight forwarding customers, ensuring consistent, high-quality service
• Build and maintain strong, long-term client relationships as a trusted logistics advisor
• Conduct quarterly and annual business reviews to evaluate performance and identify growth opportunities
• Respond promptly to customer inquiries and proactively communicate shipment updates
• Operational Coordination & Execution
• Coordinate with operations, dispatch, and carrier partners to support timely pickup, transit, and delivery across domestic modes (LTL, FTL, air, intermodal)
• Ensure accuracy in routing, pricing, billing, and documentation
• Support customers with shipment visibility and digital tools
• Collaborate with internal teams to address service issues and support continuous improvement

Strategic & Analytical Responsibilities

• Analyze customer performance data to identify cost efficiencies and service improvements
• Prepare detailed reports and KPI dashboards for internal and customer use
• Monitor account profitability and recommend pricing or operational adjustments as needed
• Support strategic initiatives that strengthen customer relationships and operational efficiency

Technology & Systems

• Use Allstates WorldCargo’s Transportation Management System (TMS) to manage daily account activity
• Apply analytics tools (Excel, Power BI, etc.) to measure performance and identify trends
• Encourage customer engagement with digital visibility tools and process automation

Requirements:

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred
• 3–5 years of experience in domestic freight forwarding, 3PL operations, or logistics account management
• Solid understanding of U.S. domestic transportation (LTL, FTL, air, intermodal)
• Strong communication and customer relationship skills
• Highly detail-oriented with strong problem-solving and organizational abilities
• Proficient in Microsoft Excel, Power BI, and related tools
• Experienced with TMS and CRM systems
• Ability to manage multiple priorities in a fast-paced environment

Key Performance Indicators:

• Customer retention and satisfaction
• Account revenue growth and profitability
• On-time performance and service reliability
• Issue resolution and communication effectiveness
• Data accuracy and reporting quality

Benefits:

• Medical, Vision, and Dental Insurance
• Basic Life and AD&D Insurance
• Company-paid Long-Term Disability
• Company-paid Short-Term Disability
• Paid Vacation & Holiday Pay
• Paid Sick Time Off
• 401(k) Plan with Employer Matching
• Health FSA and Dependent Care FSAs Available
• Additional Optional Benefits Available Including Commuter Benefits, Pet Insurance, Renters Insurance, and Pharmacy Discount Program

Allstates WorldCargo is an equal opportunity employer.

About Us:

Allstates WorldCargo is one of the most established freight forwarders in the country. Founded in 1961 and recently named one of Inbound Logistics’ Top 100 3PL Providers, we deliver reliable, scalable logistics solutions across air, ocean, ground, and final mile.

Headquartered in Orlando, FL with 50 offices throughout North America and a global network that supports every major market, we combine decades of experience with forward-thinking technology to create solutions for our clients.

At Allstates, innovation is part of who we are. We encourage our team members to bring new ideas, challenge the status quo, and help us continue to grow and evolve. We believe in trust—our people are empowered to do their jobs and take ownership of their work. Collaboration, accountability, and creativity are the cornerstones of our culture.

As a stable organization with a strong record of customer satisfaction, we’re committed to long-term growth for our company, our customers, and our employees. Many of our team members have been with us for decades, with an average tenure of nearly 20 years.

If you’re looking to join a company that values innovation, teamwork, and trust, we encourage you to explore opportunities with Allstates WorldCargo.