Retail Security Officer

Shifts (10am-8pm Monday) (8am-8pm)Tuesday-Sunday

Paid OT - Unpaid Meal Breaks

The Security Officer provides a visible, professional, and courteous security presence within a busy retail environment. The primary objectives are to deter theft and disruptive behavior through professional conduct and customer engagement, maintain a safe environment for employees and patrons, promptly report all incidents, irregularities, and shoplifting.

Key Responsibilities

Customer Service & Deterrence

• Greet and engage customers upon entry, maintaining a courteous and professional demeanor.
• Serve as a visual deterrent by maintaining an active, visible presence at the store entrance and throughout designated patrol areas.
• Provide assistance to store staff or patrons as needed while maintaining professional boundaries.
• Deter, Document, and address shoplifters in a positive customer centric approach. Positive approaches include: "Can I show you to the register", "Can I help you carry these items to the register", "Can you please place those items in the cart and not in your pockets", "Can I help you find something in the store" etc.
• Represent the company’s brand values through exceptional customer-service interactions.

Patrol & Monitoring

• Conduct regular patrols of interior and exterior focus areas (storefront, lobby, sidewalks, and parking areas) to identify potential safety, security, or cleanliness issues.
• Observe and report any irregularities, suspicious activity, or policy violations to store management and company supervision.
• Remain alert, vigilant, and attentive at all times during the shift.

Incident Response & Reporting

• Immediately report any criminal or emergency situations to management and local authorities as directed.
• Complete detailed written reports (Daily Activity Reports, Incident Reports) in accordance with company procedures.
• Cooperate with emergency responders and provide factual witness statements when required.

Loss Prevention Support

• Report observed theft or concealment of merchandise to store management immediately.
• Prohibited Actions: Officers are not permitted to detain, question, touch, or pursue suspected shoplifters, nor request receipts or personal belongings.
• Maintain professionalism and avoid confrontation at all times.

Professional Standards

• Arrive on time, in full uniform, with all required equipment (charged phone, notepad, pen, ID, and BSIS license)
• Maintain professional grooming and demeanor throughout the shift.
• Refrain from personal cell-phone use, eating, smoking, or unnecessary conversation while on duty.
• Maintain neutrality and avoid profiling or discriminatory conduct under any circumstance.
• Comply with all company, state, and client-specific policies and procedures.

Qualifications

• Required: Valid BSIS security guard license
• Preferred: Experience in bouncer, events, military, or hospitality security roles emphasizing customer interaction and de-escalation.
• Excellent verbal communication and interpersonal skills.
• Demonstrated ability to remain calm and professional under pressure.
• Reliable transportation and punctual attendance history.
• Ability to stand and walk for extended periods.

Work Environment

This position operates within a high-traffic retail environment requiring frequent interaction with the public and collaboration with on-site management. Officers must demonstrate composure, adaptability, and superior customer-service orientation.

Equal Employment Opportunity:

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.