Retail Security Officer $22h

Schedule

Part-Time

Tuesday & Friday | 12:00 AM – 4:00 AM

Position Summary

The Security Officer provides a visible, professional, and courteous security presence within a retail environment. The primary responsibilities include deterring theft and disruptive behavior, maintaining a safe environment for employees and customers, and promptly reporting incidents, suspicious activity, and shoplifting.

Key Responsibilities

Customer Service & Deterrence

• Greet and engage customers in a courteous and professional manner.
• Maintain a visible security presence at the entrance and throughout assigned patrol areas.
• Assist store staff and customers while maintaining professional boundaries.
• Deter and document shoplifting using approved customer service techniques.
• Represent the company through exceptional customer service and professionalism.

Patrol & Monitoring

• Conduct routine interior and exterior patrols of the store, storefront, sidewalks, and parking areas.
• Observe and report suspicious activity, safety concerns, and policy violations.
• Remain alert and vigilant throughout the shift.

Incident Response & Reporting

• Report criminal activity, emergencies, and safety concerns to management and law enforcement as required.
• Complete Daily Activity Reports (DARs) and Incident Reports accurately and promptly.
• Cooperate with emergency responders when necessary.

Loss Prevention Support

• Report suspected theft or merchandise concealment to store management immediately.
• Do not detain, pursue, question, or physically contact suspected shoplifters.
• Maintain professionalism and avoid confrontation at all times.

Professional Standards

• Arrive on time in full uniform with all required equipment.
• Maintain a professional appearance and demeanor.
• Refrain from personal cell phone use, eating, smoking, or unnecessary conversation while on duty.
• Follow all company, state, and client policies and procedures.

Qualifications

• Active California BSIS Guard Card required.
• Previous retail, event, hospitality, military, or security experience preferred.
• Strong communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Reliable transportation and dependable attendance.
• Ability to stand and walk for extended periods.

Work Environment

This position is in a retail environment requiring frequent interaction with customers and store staff. Officers must demonstrate professionalism, strong customer service skills, and sound judgment while maintaining a safe and secure environment.