Knowledge Management Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This role is responsible for the development, publishing, and production design of claims knowledge content to achieve organizational objectives. This team member be responsible for the design of modern delivery of information, as well as establish best practices and processes for knowledge, learning and on the job information for Claims employees. The individual will continuously evolve and improve the platform through metrics, user feedback and stakeholder collaboration. Key Responsibilities Responsible for knowledge quality including various processes and standards Partners with content owners to determine the best way to present information to end-users and ensure both readability and searchability, while identifying ways to support embedding knowledge management into existing processes and strategies Ensures consistent look and feel, and modern delivery/standards of all content and resources Monitors metrics and provides reports, as well as enhances content based on data Responsible for onboarding and training new users, and growing engagement and training support Assist with the implementation of the knowledge management strategy Responsible for ensuring content adheres to defined and documented standards and guiding principles Preferred Qualifications Technical writing skills and the ability to translate complex, specialized information into clear, accurate and usable instructions or explanations 2 years of experience in knowledge management or related field Experience developing and publishing knowledge content Familiarity with modern content delivery standards and best practices Ability to ensure readability and searchability of content Experience using metrics and user feedback to improve content Strong written and verbal communication skills Experience onboarding and training users on knowledge platforms Ability to work collaboratively with stakeholders in a remote environment Detail-oriented with strong organizational skills Supervisory Responsibilities This job does not have supervisory duties Skills Communication, Knowledge Management, Organizational Skills, Technical Writing, Work Collaboratively Compensation Compensation offered for this role is 57,500.00 - 100,212.50 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. 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This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us