What are the responsibilities and job description for the Licensed Insurance Customer Service Rep - Retention - Remote position at Allstate Insurance Agency - Sharie Withers?
Benefits:
- Bonus based on performance
- Health insurance
- Paid time off
- Training & development
Day One Insurance Group, an Allstate Elite Agency
You're the person customers talk to before they leave.
When a customer calls to cancel, gets hit with a rate increase, or is shopping around, you're the one who listens, reviews their coverage, finds the discounts and options that make sense, and gives them a reason to stay. If you take pride in turning a frustrated caller into a loyal customer, this job was built for you.
No sales quota. Not even a small one.
At many Allstate agencies, even the service team carries a sales quota. Ours doesn't. You're measured on customers kept, not policies sold.
What your day looks like
- Taking cancellation and rate-increase calls and working to keep the policy
- Reviewing coverage and discounts to find a better fit within Allstate
- Following up on pending cancellations and lapses before it's too late
- Being calm, patient, and clear with customers who are upset
This is a service role, not a sales role. If you'd rather chase new business, our Licensed Insurance Sales Agent posting is a better fit.
Why join us
Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate. We're licensed in and serve all of Texas, Arkansas, and Oklahoma.
Compensation
- $22/hour with 3 years of Allstate experience; exceptional candidates with less experience considered at $20/hour
- Retention bonuses when retention improves
Benefits
- Paid time off and paid holidays
- Health insurance after 90 days, with 50% of the employee's cost paid
Schedule
Monday–Friday, 9:00–5:30 Central. Fully remote.
Requirements
- Active P&C license
- Allstate agency experience, 3 years preferred
- Exceptional communication skills: calm, persuasive, and confident with frustrated customers
- Texas residents preferred
Occasional cross-sell opportunities pay 10% commission, uncapped.
You'll be employed by Sharie Withers Agency, LLC, doing business as Day One Insurance Group, an independently owned Allstate agency.
This is a remote position.
Salary : $20 - $22