Part Time Sales/Customer Service

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:
Join our dynamic team at Allstate Insurance, as a Part Time Customer Service representative! This exciting role offers you the opportunity to assist clients in Rochester NY, while providing exceptional service in a supportive environment.

Responsibilities:

• Assist customers with inquiries about insurance products and services.
• Provide accurate information and support to clients via phone and email.
• Process policy changes, claims, and payments efficiently.
• Maintain customer records and ensure accurate data entry.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on industry trends and product knowledge.
• Resolve customer issues with empathy and professionalism.
• Promote additional services to meet customer needs.

Requirements:

• Previous customer service experience, preferably in insurance.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with a focus on accuracy.
• Proficient in using computer systems and software.
• Positive attitude and a passion for helping others.
• Property & Casualty insurance license is required in order to start - paid training for the class is offered
• Strong work ethic and leadership skills.
• Be capable of handling customer rejection.
• Must be able to pass the required NYS background check including financial services background check.

About Us:
Allstate Insurance has been serving the Rochester community for over a decade, providing reliable insurance solutions tailored to our clients' needs. Our customers love our commitment to personalized service, and our employees appreciate the friendly work culture and opportunities for growth.