What are the responsibilities and job description for the Remote Licensed Insurance Customer Service Representative position at Allstate - Ben Bucher Agency?
A Client-Focused Insurance Role Where Your Experience Is Valued
At Bucher Family Insurance, we dont believe in high-volume, transactional service roles. We are a locally owned, family-run insurance agency, and our team works with clients through long-term, relationship-based service.
This role is designed for someone who enjoys working with existing clients, delivering excellent service, and uncovering sales opportunities within an established book of business. Youll handle inbound client calls remotely while identifying coverage gaps, recommending additional products, and generating referrals through meaningful, consultative conversations.
This is a fully remote role for licensed candidates located in the United States. While at least one year of Allstate experience is preferred, candidates with personal lines insurance experience are encouraged to apply.
This role is not a call center position. It is best suited for experienced, self-directed insurance professionals who value autonomy, accountability, and quality client interactions.
Why Youll Love Working Here
- Stable, Competitive Pay Base salary plus commission and bonus opportunities
- Established Book of Business Focus on current clients and relationship-building
- Supportive Team Environment Youre trusted, valued, and supported
- Clear Growth Path Skill development and long-term career opportunities
- Work That Matters You help protect local families every day
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Paid Family Leave
Paid Holidays
Continuous Growth and Learning Envoirnment
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Clear service metrics and expectations
Annual Wellness Screenings for Employees
Work from Home
Hands on Training
Responsibilities
- Manage a personal lines book of established clients, handling inbound service needs, renewals, and coverage reviews.
- Identify coverage gaps and recommend additional products through consultative conversations.
- Drive growth within the existing book through account rounding, cross-selling, and referral generation.
- Meet individual service and sales activity goals.
- Stay current on industry changes and product updates.
Who Thrives Here?
- Someone who loves helping people and solving problems
- A detail-oriented, organized professional
- A strong communicator (verbal and written)
- A team player who enjoys a positive, collaborative work environment
Requirements
- Active P&C Insurance License required
- Experience servicing a personal lines book required
- Allstate experience preferred (one year ideal); candidates with other personal lines insurance experience encouraged to apply
- Ability to work remotely MondayFriday with reliable internet and a dedicated workspace
Salary : $50,000 - $60,000