Care Coordinator

Care Coordinator Job Description

We are currently seeking a Care Coordinator to join our team in an in-office role. This position is ideal for someone who is organized, compassionate, and experienced in VA, Private Pay, Long Term Care, or Medicaid home care scheduling and caregiver recruitment.

Job Type

• Full-time
• In-office (Not a remote position)

Schedule

• Monday – Friday
• 8:00 AM – 4:30 PM
• This is a position that will be performed in office. Remote or hybrid work schedules may be utilized depending upon the needs of Allpro Staffnet, LLC
• Pay depending on experience

Position Summary

The Care Coordinator plays a key role in supporting our clients and caregivers by managing schedules, coordinating services, and recruiting caregivers to meet staffing needs. This position requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Accept new referrals and enter client demographics, service authorizations, and care needs into scheduling software
• Document all client and caregiver interactions in the AxisCare system
• Contact new clients within 24 hours of referral and new staff within one week
• Coordinate daily caregiver staffing to maximize authorized service hours and meet agency KPI metrics
• Maintain timely communication with the Operations Manager, Caregivers, VA staff, and Clients regarding schedule changes, critical incidents, or changes in condition
• Ensure services align with care plans, urgent requests, and service agreements
• Recruit, interview, and hire caregivers to support assigned caseload needs
• Attend job fairs and assist with local recruitment efforts as needed
• Perform other duties as assigned

EVV & Visit Compliance

• Maintain a minimum of 90% compliance score in each EVV system as required by MCO.
• Monitor Electronic Visit Verification (EVV) compliance through scheduling and visit oversight systems, including AxisCare and any state-mandated portals
• Review and correct visit exceptions, failed visits, overlaps, missed clocks, and documentation issues daily.
• Assist caregivers with clock-in/clock-out troubleshooting and EVV compliance education.
• Verify visit information and escalate unresolved compliance concerns appropriately.
• Ensure manual visit confirmations and required documentation are completed timely.
• Maintain accurate service documentation and scheduling notes for audit readiness.

Benefits of working for Allpro:

Our full-time office employees are eligible for additional benefits, including the following:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Planning
• Company Paid Life Insurance
• Company Paid Long-Term Disability
• Paid Time Off
• Sick Time
• Bonus Opportunities
• Professional Development
• Employee Discount Program

Allpro is an equal opportunity employer and prohibits discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#INDCORP

Qualifications

• High School Diploma or GED required
• Homecare scheduling and recruiting experience required
• Experience with AxisCare or similar scheduling software required
• Strong organizational skills and attention to detail
• Ability to prioritize and manage multiple tasks efficiently
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Teams)
• Ability to adapt to new tasks and changing priorities
• Compassionate, dependable, and a team-oriented self-starter

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds