What are the responsibilities and job description for the Member Service Associate position at Alloya Corporate Federal Credit Union?
Job Summary
We are seeking a Member Service Associate to join our team! In this role, you will serve as the voice of our organization, providing exceptional service to members while responding to member outreach for transactions, reserach, problem resolution and technical assistance. Your positive and professional approach will help foster strong relationships, promote financial products, and ensure smooth operations. This position offers an exciting opportunity to develop your skills in financial services and customer relationship management while making a positive impact on our member credit unions.
Hours & Location
This on-site position requires you to reliably commute to Alloya's Albany, NY office daily. Your standard working hours are 10:30 am to 7:00 pm, Monday through Friday. During your first eight weeks (training period), your hours will be 9:00 am to 5:30 pm, Monday through Friday.
Responsibilities
- Assist members with first-level product support utilizing active listening skills and service level standards to provide solutions to members
- Document call information and open tickets as needed by gathering all necessary information to ensure proper handling
- Maintain in-depth knowledge of products and services as well as applicable procedures, laws and regulations
- Cross-sell products as appropraite and provide lead information to account owners
Requirements
- Two-year college degree or equivalent experience
- Demonstrated experience (3-5 years) working in a bank/credit union and/or in a call center environment
- Familiarity with Microsoft Office applications and ability to learn new technology quickly
- Excellent communication skills (written and oral) with the ability to build rapport and manage customer relationships effectively
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently
Join us as a Member Service Associate and be part of a high-performing team passionate about empowering members through exceptional service!
Alloya Corporate FCU is an Equal Employment Opportunity employer and does not make employment decisions based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression of any other characteristic protected by federal, state or local laws.
Employment Type: Full-Time
Pay: $26.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Profit sharing
- Referral program
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Wellness program
Experience:
- Call center: 1 year (Preferred)
- Banking: 1 year (Preferred)
Work Location: In person
Salary : $26 - $28