What are the responsibilities and job description for the Account Specialist position at Allometrics Inc?
Department/Role Type: Service, Full-time
Location: Main Office, Webster TX
Our Account Specialist must possess excellent writing, speaking, and communication skills, as well as exceptional administrative, organizational, customer service, and sales skills. Must have advanced/fluent computer skills including all Microsoft Office applications.
Responsibilities include the following and other duties may be assigned:
- Schedule service
- Send initial estimates
- Revise per customer request
- Follow up confirmations
- Send service reminders
- Coordinate with scheduling
- Follow up with quotes and scheduled tech appointments
- Check each service prior to the scheduled service
- Collect payments for service jobs prior to the techs visit
- Resolve problems for customers, resolve billing/pricing
- Communicate with accounting department to resolve any discrepancies associated with Service Reports or Work Orders
- Assist with scheduling/Site Compliance
- Provide customer support for any questions pertaining to the account
- Collaborate with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person
- Contact customer for any claims pertaining to damage packages
- Collaborate with inside sales for new service requests, new customer/equipment, etc.
Job requirements, experience, and skills:
- IndySoft Asset Management Software
- Minimum of 2 years of customer service experience