What are the responsibilities and job description for the Concierge 2 / Shuttle Driver position at Allison Inn & Spa?
The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.
The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting.
At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.
Duties & Responsibilities
- Provide guests with information about local wineries, events and attractions while prioritizing The Allison’s restaurant and Spa.
- Coordinate appointments and plan detailed itineraries for guests of The Allison Inn and Spa.
- Act as an ambassador for The Allison and provide a genuinely warm welcome and/or parting pleasantry to each guest.
- Stay current on all area activities and attractions.
- Assists with front desk responsibilities, including but not limited to checking in and checking out guests, and assisting room reservation inquiries.
- Coordinate with lead Concierge to provide seamless service assistance to all guests.
- Serve as a liaison between hotel and spa concierge; collaborate with spa team and reservations coordinator to deliver seamless itineraries & experiences.
- Ensure safe, timely transportation for guests between the hotel and local restaurants / wine tastings.
- Conduct daily inspections (fluids, tires), maintain cleanliness, and report any mechanical issues with the shuttle van.
- Adhere to all traffic laws, speed limits, and safety regulations.
- Coordinate with Front Office staff & guests to manage pickups & drop-offs.
Job Skills/Requirements/Qualifications
- 3 year’s professional workplace experience as a hotel Concierge highly preferred.
- Previous experience in driving, transportation, or customer service roles.
- High school diploma or GED required. Associates or Bachelor’s Degree in Restaurant and Hotel Management and or Hospitality Management a plus but not required.
- Maintain a high degree of ethics and integrity.
- Must possess polished telephone etiquette.
- Must possess strong organizational skills.
- Must have extensive knowledge of the Willamette Valley and possess a familiarity/understanding of the local wineries.
- Familiarity with local traffic patterns and routes.
- Excellent interpersonal skills.
- Must possess a high level of computer proficiency.
- Must show commitment to increasingly higher standards.
- Must be willing to learn and assist in other front office positions including Reservations, Bell, Valet or any other task as assigned by your supervisor or management.
- Ability to work a flexible schedule to include weekends, evenings and holidays.
- Ability to effectively communicate with all team members within the department as well as those throughout the hotel, restaurant and spa.
- An enthusiastic, positive demeanor and desire to provide exceptional guest service.
- Pass a pre-employment background and motor vehicle check.
Working conditions/Physical Requirements
- Able to be on your feet for extended periods of time.
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- Must be able to walk outside in a variety of weather conditions to include rain, wind, heat, snow, ice.
- Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.