Genetic Counseling Coordinator

Department: 16002942 AHCI Genetic Counseling
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union-NCT
Weekend Rotation: None
Job Profile Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Job Description:

Provides comprehensive clinical and administrative support to the genetic counseling team to ensure seamless patient care and operational efficiency. Manages and completes patient intake processes, coordinates pre- and post-visit activities, and facilitates timely communication across the care team. Maintains strong patient engagement and collaboration with genetic counselors and other stakeholders to deliver an exceptional patient experience and optimize clinical workflows.

Principle Responsibilities

• Scheduling & Appointment Management
  • Ensures accurate and efficient scheduling by maintaining genetic counseling team calendars, coordinating appointments, and proactively tracking upcoming cases.
  • Minimizes disruptions through timely communication of appointment changes and updates.
  • Enhances patient readiness by educating patients on the genetic counseling process, addressing logistical questions, and troubleshooting issues.
• Patient Intake Coordination
  • Streamlines onboarding by managing intake processes, including pedigree completion and securing necessary medical records and authorizations.
  • Supports timely care delivery through proactive coordination of all pre-visit requirements.
• Pre- and Post-Visit Support
  • Facilitates accurate testing and sample collection by coordinating lab portal entries, scheduling blood draws, and resolving unique sample challenges.
  • Maintains responsive communication by monitoring team phone lines and shared inbox, triaging inquiries to genetic counselors as needed.
  • Reduces administrative barriers by assisting with prior authorizations and billing inquiries to ensure smooth patient experience.
• Departmental Collaboration & Project Support
  • Advances departmental goals through database maintenance, data analysis, and support for research protocols.
  • Improves patient engagement and operational efficiency by contributing to the development of patient-facing materials and standard workflows.
  • Drives continuous improvement by assisting with documentation and review of processes.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
• Must meet one of the following:
  
  • Completion of post-secondary coursework in a healthcare, life sciences or related field (preferably genetic counseling, genetics, oncology)
  • 1 year working in a healthcare setting

Preferred Qualifications

• Bachelor’s degree in healthcare, life sciences, or related field
• High School Diploma

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

This Genetic Counseling Support Assistant (GCSA)/Genetic Counseling Coordinator (GCC) position is embedded in the Allina Health Cancer Institute (AHCI) Genetic Counseling Team’s mammography genetics population health program. This initiative focuses on identifying patients in the screening mammography population who meet criteria for genetic counseling. Mammo project GCSA/GCC duties include but are not limited to:

• Maintain up to date review of patient screen results
• Contact patients via phone to discuss screen results and recommendation for genetic counseling
• Educate patients on the purpose, benefits and logistics of genetic counseling
• Schedule genetic counseling visits
• Obtain detailed patient history/intake information, complete pedigrees, medical records review, etc
• Assist genetic counselors in day of visit activities
• Provide follow up tracking and care
• Maintain project databases
• Work with the genetic counselors on project development, process improvements, staff education, etc.

Additional Job Details:

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shifts (Monday-Friday 8:00am-4:30pm)
• No weekends
• Hybrid remote position

Pay Range:

Pay Range: $22.04 to $30.01 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) - voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.