Bilingual Spanish Healthcare Call Center Representative

We are seeking a compassionate, patient-centered Bilingual Spanish Healthcare Call Center Representative for a Contract role at a mission-driven community health clinic. As the first point of contact for patients and community members, you will play a critical role in ensuring access to care and information. This role requires professionalism, empathy, strong communication skills, and comfort working with diverse populations—including individuals who may be navigating complex medical, social, or financial situations.

Location: On-Site in Oakland, CA
Hourly Pay Rate: $23.50
Shift: Monday - Friday 8:00am to 5:00pm, Saturdays 8:00am to 1:00pm as needed.

** Opportunity to go remote if candidate demonstrates they have the appropriate environment to work from home.

Your ability to handle a high volume of calls while maintaining a calm, respectful, and solutions-oriented approach is essential. Candidates with a background in healthcare or community-based services are strongly encouraged to apply.

Key Responsibilities

• Answer and manage high-volume inbound and outbound calls in a timely, courteous, and culturally sensitive manner.
• Schedule, confirm, or reschedule appointments across multiple departments including medical, dental, and behavioral health services.
• Triage and route patient inquiries appropriately, escalating urgent issues per clinic protocols.
• Provide clear and accurate information regarding clinic services, hours, insurance, and eligibility requirements.
• Support patients in understanding how to prepare for appointments, access follow-up care, or connect with other resources.
• Maintain accurate and up-to-date documentation of all interactions in the EPIC electronic health record (EHR) or call management system.
• Collaborate with front desk, care coordination, and clinical teams to ensure continuity and quality of care.
• Follow all HIPAA and privacy regulations when handling patient information.
• Demonstrate cultural humility and a trauma-informed approach when interacting with patients from diverse backgrounds.

Qualifications & Experience

• Minimum 6 Months of experience in a healthcare call center, medical front office, or community health setting.
• Bilingual (English and Spanish) Required.
• Knowledge of EPIC electronic health records (EHR) required.
• Knowledge of Medical Terminology (in both English and Spanish)
• Strong understanding of healthcare services, appointment scheduling, and basic medical terminology.
• Experience working with underserved populations, including those affected by health disparities, is highly valued.
• Excellent verbal and written communication skills, with a focus on active listening, clarity, and empathy.
• Ability to manage multiple tasks and remain calm under pressure in a fast-paced environment.

What We’re Looking For

• A commitment to health equity and improving access to care for all patients.
• An understanding of how social determinants of health impact patients’ needs and experiences.
• A team player who is adaptable, respectful, and committed to continuous learning and improvement.
• Someone who brings a customer service mindset and a community health mission to every conversation.

Why Join AlliedUP Cooperative?

AlliedUP is the nation’s first worker-owned healthcare staffing cooperative—built by and for healthcare workers. We offer fair pay, career growth, and a path to ownership. Join a mission-driven team that values your voice, supports your development, and puts worker dignity at the center of care.