Manager, Operations Quality Assurance

Overview

Company Overview:

Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.

Job Description

Allied Universal® is hiring a Manager, Operations Quality Assurance. The Quality Assurance Manager will assist in the daily quality oversight of the customer service unit for client satisfaction and customer service unit job performances. In addition, shape the strategy of operations and quality initiatives to align its mission to the company objectives and execute the strategy. The Quality Assurance Manager will be accountable for following the audit protocols and the timely and accurate delivery of the final product to the client In addition to running a billable file Inventory as directed.

RESPONSIBILITIES:

• Audit cases; evaluate for compliance; establish quality assurance standards
• Case manager training; identify consistent protocol for non-compliance and effectively educate and train case managers to minimize errors; develop training programs and guidance materials to ensure quality of work
• Maintain updated client delivery requests for proper final case delivery
• Lead assignments and special projects as required by business necessity
• Review data to determine operational progress towards Operational quality standards
• Develop, implement, and maintain quality assurance protocols and processes across operations
• Monitor operational procedures to ensure compliance with company standards
• Conduct regular audits and reviews to ensure process adherence and continuous improvement
• Generate comprehensive reports and present findings and recommendations to senior operational leadership

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor’s degree in business, logistics, finance or other related field of study
• Associate’s degree in business, logistics, or finance with a minimum of five (5) years of experience in an operations workflow management role
• Experience in industry quality standards and regulatory requirements
• Proven track record of driving operational results
• Exceptional organizational skills
• Multi-tasking and detail oriented skills
• Proficiency in Microsoft Office with an emphasis Excel and Word

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Ability to adapt to various proprietary platforms

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven paid holidays annually, sick days available where required by law
• Vacation time offered at an initial accrual rate of 3.08 hours biweekly for full time positions. Unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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