What are the responsibilities and job description for the Cleveland Game-Day Intern position at Allied Universal Event Services?
Allied Universal Event Services® is hiring an Event Staff Operations Support Specialist as a paid internship opportunity to support our team in Cleveland OH, with potential for additional ongoing work in the region throughout the year. The Event Staff Operational Support Specialist Intern is responsible for providing event operations and account-level support for recruiting, new hire onboarding functions, licensing, scheduling, and logistics support. This position offers an ideal opportunity for college students or recent graduates interested in pursuing a career in sports event management and/or event security and facility operations.
RESPONSIBILITIES:
Responsibilities may vary and include some or all of the duties listed below based on operational needs.
Logistics and Procurement
- Assist with logistics including ordering, cleaning, and distribution of equipment and uniforms; maintain an accurate inventory count to prevent lost equipment, and transportation of deliverance of equipment; ensure equipment is properly tagged and logged for tracking
Employee Orientation
- Schedule and conduct New Employee Orientation sessions; administer and track compliance of any state required license training utilizing WinTeam compliance and ABI skill codes; distribute and collect union cards (in applicable locations); ensure completion of post-employment offer forms/activity (e.g., new hire onboarding paperwork); issue badges; instruction of basic pre-assignment training lessons and ongoing training including compliance tracking, reporting, and filing
Recruiting
- Work closely with Regional Recruitment Manager to evaluate hiring needs and ensure recruiting activities support for branch hiring needs; utilize iCIMS recruiting software to process new applicants; schedule and interview prospective employees; attend periodic relevant recruitment activities, such as job fairs, recruitment programs, etc. with Regional Recruiter on an as-needed basis
Scheduling
- Assist with building job orders into scheduling systems, ABI and WinTeam; schedule and confirm appropriate supervision and team members for each individual event; practice, promote, and ensure “Smart Scheduling” using ABI system
- Ensure each position/event is scheduled with qualified and appropriately licensed personnel
- Immediately communicate with the Branch Manager any concerns such as: shortages, failure to schedule, personnel concerns, etc.
Other Administrative Responsibilities
- Coordinate with Payroll to ensure changes are completed properly; respond to questions as needed
- Assist with various administrative duties as assigned by the Branch management team, Recruiting and Human Resources, or Regional Vice President
- Coordinate with the Branch Manager the staffing needs for all upcoming events; utilizing work order forms for accuracy
QUALIFICATIONS (MUST HAVE):
- High School diploma or equivalent
- Excellent organizational skills that include the ability to multi-task and prioritize work
- Strong consultative, analytical, and problem-solving skills
- Ability to communicate effectively with leadership
- Outstanding oral and written communication skills
- Able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
- Able to focus and multi-task in an ever-changing environment; successfully handle stressful situations in a calm and professional manner
- Able to effectively manage multiple interactions with diverse personalities and engage them to perform at optimum levels
- Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
PREFERRED QUALIFICATIONS (NICE TO HAVE):
- Associate’s degree or higher in Education, Business, Criminal Justice, Human Resources, Sports Management, Hospitality, Security Management, or a closely related field either completed or in progress
- Prior event operations experience, customer service, human resources, recruiting, scheduling or logistics experience in a service industry business
- Work experience conducting applicant sourcing, interviewing job applicants, and conducting employee onboarding in a high volume setting