Help Desk Technician

Job Overview
We are seeking a skilled Help Desk Technician to provide administrative support to the IT Department by resolving technical issues at Corporate office and various branch locations. The ideal candidate will be responsible for troubleshooting software and hardware issues and delivering exceptional customer service. This position offers an opportunity to work within a dynamic IT environment where your technical expertise will directly impact organizational efficiency. We value proactive problem-solving skills and excellent customer service abilities in our team members.

Responsibilities

• Provide technical support and assistance to end-users via help desk ticketing system
• Manage computer hardware, peripherals, and operating systems to ensure optimal performance
• Assist with desktop support tasks such as hardware upgrades, software installations, and system imaging
• Collaborate with team members to analyze issues using analysis skills and implement effective solutions promptly through different means, including phone, email and in-person
• Document technical procedures and solutions accurately for future reference
• Ensure compliance with security policies by supporting firewall configurations and network security protocols

Qualifications

• Minimum of 2 years of prior experience in IT support or help desk roles with strong troubleshooting skills in software troubleshooting and computer management
• Associate’s degree (AA) from a post-secondary institution or one to two years of related experience or equivalent combination of education and experience
• Strong communication skills with the ability to explain technical issues clearly to non-technical users
• Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail
• Relevant certifications such as CompTIA A , Network , Microsoft Certified IT Professional (MCITP), or Cisco certifications are a plus

Excellent Benefits Package:

• 401(k) Plan with 100% Company Match on 5% of Salary
• Paid Time Off (PTO) - available upon hire
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) w/ Company Contribution
• Company-Paid Life Insurance, Short and Long-Term Disability

We are an EEOC and drug-free workplace employer

www.allieduniversal.com

**NOT AFFILIATED WITH ALLIED UNIVERSAL SECURITY**

Job Types: Full-time, Permanent

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Do you know Active Directory Administration

(User creation, password resets, group membership, OU navigation, GPO Policies)

• Are you familiar with Office 365 / Microsoft 365 Support? (Mailbox management, MFA setup, license assignments)
• Windows OS Support (Windows 10/11)

(Troubleshooting performance issues, updates, drivers, profiles)

• Hardware Diagnostics & Repair

(Laptops, desktops, docking stations, peripherals, printers)

• Networking Fundamentals

(Basic TCP/IP, DNS, DHCP, VPN troubleshooting, Wi-Fi connectivity)

• Remote Support Tools

(AnyDesk, TeamViewer, RDP, Labtech Automate or similar platforms)

• Printers, Copiers & Scanners Setup/Troubleshooting
• Software Installation and Configuration

(Standard business apps, antivirus, line-of-business apps)

• New PC Setup & Deployment

(Imaging/cloning, domain joining, installing required applications)

• Basic Server / Domain Environment Knowledge

(Understanding of domain controllers, file shares, permissions)

• CyberSecurity Awareness

(Handling phishing reports, verifying software requests, safe practices)

• SOTI MobiControl / SOTI Platform Management

(Device enrollment, policy configuration, app deployment, remote device support)

Education:

• Associate (Required)

Experience:

• IT support: 1 year (Required)

Ability to Commute:

• Doral, FL 33178 (Required)

Work Location: In person

Salary : $24 - $26