Install Manager

SUMMARY/OBJECTIVE: The Install Manager at Allied Stone Inc. is a key leadership role responsible for overseeing and managing the end-to-end installation operations within our stone manufacturing facility. This exempt position requires dynamic organizational skills, effective communication, and collaboration with various teams to ensure the successful execution of installation projects.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Lead and coordinate installation projects, ensuring adherence to timelines, specifications, and quality standards.
• Coordinate installation schedules considering project timelines and customer preferences. Collaborate with internal teams for accurate scheduling information.
• Act as the primary point of contact for customers, addressing inquiries, providing timely updates, and ensuring a positive customer experience.
• Review installations daily to ensure consistent adherence to quality standards. Identify areas for improvement and implement corrective actions.
• Provide leadership and direction to the installation team. Foster a collaborative and efficient working environment.
• Recruit, onboard, and manage subcontracted installation crews. Ensure compliance with company standards and quality expectations.
• Maintain accurate and up-to-date records of installation schedules, customer preferences, and project details.
• Actively seek opportunities for process improvement and efficiency gains.
• Provide training and support for the installation team to enhance skills and ensure compliance with industry best practices and safety standards.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA):

• Knowledge:
  • Industry Knowledge: Familiarity with stone manufacturing processes and installation techniques.
  • Customer Service: Understanding of customer needs and ability to deliver exceptional service.
  • Technical Knowledge: Proficiency in MS Office Suite, including Excel. Knowledge of CRM software, specifically SPS, or similar tools.
• Skills:
  • Leadership: Ability to lead and motivate a team towards achieving installation goals.
  • Communication: Strong verbal and written communication skills for effective team collaboration and customer interaction.
  • Organizational Skills: Excellent organizational abilities to manage installation schedules and project details.
• Abilities:
  • Problem Solving: Ability to analyze installation issues and implement effective solutions.
  • Adaptability: Flexibility to adjust to changing project requirements and customer preferences.
  • Team Collaboration: Skill in working collaboratively with cross-functional teams to achieve project objectives.

WORK ENVIRONMENT:

• Stone manufacturing facility with both office and on-site responsibilities.

PHYSICAL DEMANDS:

• Manual dexterity is required to manipulate standard office peripherals.
• Ability to move around the manufacturing facility and job sites as needed.

TRAVEL REQUIRED:

• Limited travel may be required to visit job sites and attend training opportunities.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or Equivalent.
• Bilingual in Spanish.
• Proficient in MS Office Suite, including Excel.
• At least three years of leadership experience, preferably in the stone industry.

PREFERRED EDUCATION AND EXPERIENCE:

• Associate degree in a relevant field, such as Business Administration, Construction Management, or a related discipline.
• At least five years of leadership experience, demonstrating the ability to manage and lead a team effectively.
• Knowledge of CRM software, specifically SPS, or similar tools to enhance efficiency in project and customer management.

AFFIRMATIVE ACTION/EEO STATEMENT: Allied Stone Inc. is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and encourage a work environment where differences are respected and valued.

Other Duties: This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and the requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.