What are the responsibilities and job description for the IT Technician position at Allied Staff Augmentation Partners, Inc. ( ASAP, Inc. )?
IT Technician / Service Desk – Onsite
Location: Moncks Corner, SC
Schedule: Full-time, onsite only (no remote or hybrid)
Contract Duration: Through December 1, 2026
On-Call Requirement: Participation in a scheduled 24/7 on-call rotation
No C2C Inquiries!
Position Overview:
ASAP is hiring on behalf of our client for an IT Technician to join the Technology Service Desk team within a large utility organization in South Carolina. This role provides hands-on hardware and software support to internal users while ensuring the reliability of desktop systems, mobile devices, and related technology equipment. The ideal candidate will bring strong customer service skills, solid technical troubleshooting ability, and a willingness to work onsite in a fast-paced support environment.
Key Responsibilities:
- Provide Tier 1–2 support for hardware, software, and general computer system issues via phone, ticketing system, and in-person assistance
- Diagnose and resolve problems involving Windows operating systems, Microsoft 365 applications, network connectivity, printers, and mobile devices
- Install, configure, reimage, and test PCs, laptops, and peripheral equipment
- Troubleshoot and maintain printers, including break/fix tasks
- Support mobile devices and assist with account setup, MFA resets, and application access
- Perform user account administration through Active Directory and Microsoft 365
- Maintain and update hardware and software inventory records
- Document issues, troubleshooting steps, and resolutions in the service desk system
- Respond to escalated issues and provide clear communication to end users
- Participate in a rotating on-call schedule to provide after-hours support
Required Skills & Experience:
- 1–3 years of experience in IT Support, Help Desk, or Desktop Support
- Strong customer service and communication skills
- Hands-on experience troubleshooting Windows OS, software applications, and computer hardware
- Experience with printer setup, troubleshooting, and break/fix repair
- Working knowledge of Active Directory and Microsoft 365
- Ability to diagnose basic networking issues (DNS, IP address, connectivity problems)
- Familiarity with imaging, reimaging, or configuring PCs
- Ability to work independently in an onsite environment
- Strong attention to detail and ability to follow documented procedures
Preferred Qualifications:
- Experience providing both remote and onsite support
- Prior participation in an on-call rotation
- Experience with ticketing systems
- Basic understanding of mobile device support
- CompTIA A , Network , or similar certifications (not required but a plus)