Client Learning & Development Specialist

Leads the design, development, and ongoing management of client facing learning content, resources, and materials that enable external clients to effectively use company technology and products. Manages learning development efforts and supports the effective distribution of client facing resources across learning and enablement platforms. Partners with cross functional stakeholders, including the Field, internal product and technology teams, and external clients, to assess learning needs, recommend appropriate solutions, and continuously improve client learning and enablement experiences.

Job Duties And Responsibilities

Instructional Design of Client Learning Solutions

• Design and develop eLearning courses, curriculum, video tutorials, user guides, job aids, and other learning resources to support client knowledge and skill development
• Partners with subject matter experts and stakeholders across product teams, the Field, and other internal groups to clarify learning needs, gather requirements, and recommend effective learning approaches
• Manages learning development activities by coordinating including timelines, facilitating review and approval cycles with subject matter experts and stakeholders, incorporating feedback, and overseeing the rollout of materials to clients and internal teams
• Regularly review learning materials for accuracy, relevance, and alignment with business and client needs, and works with subject matter experts and stakeholders to resolve inaccuracies, update content, and ensure materials remain current and accessible
  
  

Client Learning Enablement & Resource Distribution

• Supports the effective distribution of client-facing learning and enablement resources by ensuring content is organized, accessible, and appropriately aligned to client workflows and needs.
• Contributes to the effective use of learning and enablement tools and platforms by providing input on content organization and usability, supporting adoption by internal and client audiences, and sharing feedback to improve how resources are delivered to clients
• Reviews usage data, feedback, and trends to assess engagement, identify opportunities for improvement, and partner with the Field, and internal stakeholders to recommend and implement enhancements to how learning and resources are delivered.
• Prepares summaries and reports on learning usage, effectiveness, and adoption for the Field and management, using data to communicate insights and tell the story of impact to broader stakeholders and inform continuous improvement.
  
  

Client Learning Resource Management

• Maintains and updates client learning resources to ensure content remains current, consistent, and accurate.
• Ensures the online library of client-facing learning and support materials is kept up to date, well organized, and easy to navigate.
• Coordinates with subject matter experts, legal, compliance, and other partners to review and refresh materials as needed.
• Supports quality standards and consistency across all client learning and enablement resources by reviewing materials, making necessary edits, and updating content to ensure alignment with established guidelines.
  
  

Qualifications (Education, Experience, Certifications & KSA)

• Bachelor’s degree or equivalent combination of education and experience required. Field of study: business-related degree.
• 3-4 years of work-related experience required.
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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