What are the responsibilities and job description for the Field Service Supervisor position at Allied Reliability?
Supervise employees of Service department and coordinate daily schedules, training and activities to the achievement of departmental needs and business goals.
High School Diploma or equivalent working experience required/preferred:
5 years in industry related field Special certification or licenses: Other Skills: The ability to supervise and lead a team,
Advanced technical understanding,
Excellent organizational Skills,
Excellent English communication skills (a second language would be an asset),
Strong analytical and problem-solving skills,
A high level of detail and accuracy,
Ability to work well under pressure and within tight deadlines,
Strong computer skills (MS Office, SAP),
Service oriented,
Ability to travel
Manage service, installation, commissioning, retrofit, preventative maintenance and warranty visits (for all Aventus technologies)
Support for preparation of quotations for installations, retrofits, service and maintenance visits as required
Verify accuracy and quality of field service reports and ensure all follow-up actions are completed in a timely manner
Work closely with project management prior, during and after installation and commissioning of equipment and retrofits as well as monitoring equipment delivery status
Manage customer complaints and offer solutions or direct their inquiry to the appropriate contact
Follow-up with customers regarding service visits
Coordinate sourcing of Service Engineers from Aventus affiliates
Assist with the recruitment and onboarding of Field Service Technicians including the preparation of training plans and assessments
Manage training for Field Service Technicians according to the matrix of skills
Assist After Sales department to provide customer support, generate quotes, process and confirm orders and follow up on deliveries
Conduct customer site visits as needed
All other duties as requested
- Qualification / Basic Job Requirements
High School Diploma or equivalent working experience required/preferred:
5 years in industry related field Special certification or licenses: Other Skills: The ability to supervise and lead a team,
Advanced technical understanding,
Excellent organizational Skills,
Excellent English communication skills (a second language would be an asset),
Strong analytical and problem-solving skills,
A high level of detail and accuracy,
Ability to work well under pressure and within tight deadlines,
Strong computer skills (MS Office, SAP),
Service oriented,
Ability to travel
- Responsibilities
Manage service, installation, commissioning, retrofit, preventative maintenance and warranty visits (for all Aventus technologies)
Support for preparation of quotations for installations, retrofits, service and maintenance visits as required
Verify accuracy and quality of field service reports and ensure all follow-up actions are completed in a timely manner
Work closely with project management prior, during and after installation and commissioning of equipment and retrofits as well as monitoring equipment delivery status
Manage customer complaints and offer solutions or direct their inquiry to the appropriate contact
Follow-up with customers regarding service visits
Coordinate sourcing of Service Engineers from Aventus affiliates
Assist with the recruitment and onboarding of Field Service Technicians including the preparation of training plans and assessments
Manage training for Field Service Technicians according to the matrix of skills
Assist After Sales department to provide customer support, generate quotes, process and confirm orders and follow up on deliveries
Conduct customer site visits as needed
All other duties as requested