Training and Development Specialist

Our Company:

At Allied Public Adjusters, our North Star is clear: we envision a world where every property loss is settled truthfully and equitably. Since 1997, we've worked on behalf of policyholders to demand what's right using technical expertise, field investigations, and uncompromising quality. We empower policyholders with the most skillful representation, while ensuring that carriers have the information they need to do what's right.

Our team is a dedicated group of professionals committed to ensuring individuals receive fair insurance settlements. We combine licensed expertise with an in-house assortment of legal professionals, construction estimators, accountants, and adjusters. At Allied, we're not just about claims; we're about people. Join us as we advocate for transparency, equity, and the rightful interests of our community.

Core Values:

We Show Up with G.R.I.T.:

Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions

Every day. In every role. Through every decision and every moment of every engagement. This is the ethos that defines us. So, let's define it for one another.

Role:

We are seeking a Training and Development Specialist to own the design, delivery, and optimization of training programs for every department including Claims, Legal, Loss Measurement, Client Success, Sales.

This role is for a high-impact trainer. We believe this is someone who thrives on building skills, driving performance, and creating scalable learning systems that align with our vision.

You will work closely with leadership to identify knowledge gaps, implement targeted solutions, and measure impact through performance metrics. If you have a proven track record of developing top-tier talent in the property insurance industry, you'll feel at home here.

This position is fully onsite, 5 days a week in Glendale, CA.

Responsibilities:

• Conduct needs analysis by conferring with leadership to identify evolving training requirements due to changes in policies, procedures, regulations, and technologies.
• Design and deliver onboarding and advanced training for all business units (Claims, Legal, Loss Measurement, Client Success, Sales, Operations).
• Develop instructional strategies using diverse methods such as individual coaching, group instruction, workshops, simulations, and e-learning.
• Create specialized programs including leadership development, safety and compliance, sales techniques, technology adoption, and refresher courses.
• Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Lead training sessions (virtual and in-person) covering SOPs, claim handling, estimating, negotiation, compliance, and leadership development.
• Continuously update materials to reflect current laws, carrier procedures, and company standards.
• Assess employee skill level through observation, audits, and feedback from managers.
• Coordinate with external vendors for specialized training programs when needed.
• Develop and maintain instructional software and digital learning tools for scalable training delivery.
• Track and report on training completion, engagement, and post-training performance metrics.
  
  

Within your first year, you will have:

• Designed and implemented a comprehensive training framework covering all business units—Claims, Legal, Loss Measurement, Client Success, Sales, and Operations.
• Reduced onboarding ramp-up time by 30%, enabling new hires to reach full productivity faster.
• Launched advanced technical and leadership development programs that directly improve operational KPIs (e.g., claim accuracy, cycle time, settlement speed).
• Created a centralized training repository with updated SOPs, compliance guidelines, and interactive learning modules accessible company-wide.
• Established a performance-driven feedback loop, using audits, assessments, and manager input to continuously refine training content.
• Delivered measurable improvements in operational efficiency, including faster claim submission timelines and higher estimate audit scores.
• Built a scalable multi-modal training system incorporating classroom, virtual, and on-demand learning for flexibility and scalability.
• Improved technology proficiency across departments by increasing adoption of software tools and systems by 20%.
• Developed and launched leadership development programs that prepare high-potential employees for advancement.
  
  

Key Performance Indicators:

• Onboarding Time‑to‑Proficiency
• Post‑Training Performance Lift
• Quality Audit Score Improvement
• Training Completion & On‑Time Rate
• Tool Adoption & Utilization
• Compliance & SOP Adherence
  
  

Qualifications:

• Bachelor's degree or equivalent experience in insurance or related field.
• 5 years of experience in property insurance claims or operational training.
• Proven experience in training, coaching, or team leadership within the insurance industry.
• Excellent communication, facilitation, and content development skills.
• High attention to detail and ability to translate complex concepts into practical learning.
• Proficiency in Microsoft Office and Adobe Creative Suite.
• Comfortable working under strict deadlines and driven by performance metrics.
  
  

Benefits:

• Salary: (Range base annual salary) plus up to xx% bonus
• 401(k) with 3% non-elective contribution.
• Health, dental and vision insurance. Along with voluntary selections as well.
• Generous paid holidays and paid time-off.
• Opportunities for career advancement and professional growth.
• Car and phone allowance, if needed
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.