What are the responsibilities and job description for the Property Claims Manager position at ALLIED PUBLIC ADJUSTERS INC?
Managing Public Adjuster (MPA)
Reports to: Director of Claims
Location: Glendale or Newport Beach, CA
Location: Glendale or Newport Beach, CA
Come and Lead the Next Generation of Adjusters. Champion the Truth.
At Allied Public Adjusters, we’re raising the bar for how property claims are handled in this industry. Since 1997, we’ve advocated for policyholders with expertise, rigor, and integrity. We don’t just write estimates—we pursue truth, guide clients, and drive results.
Each team of Public Adjusters (PAs) is led by a Manager, Public Adjuster (MPA), who owns the development, execution, and accountability of their unit. If you’re a hands-on leader who thrives on coaching others to new levels of performance, this is your next step.
Our Core Values
We show up with G.R.I.T.
Go-Getters • Relationship Builders • Intelligent Experts • Truth Champions
Role
As an MPA, you are the frontline coach, strategist, and quality control for your team of Public Adjusters. You are accountable for the claims your PAs handle and for the outcomes they deliver. You’ll conduct inspections, audit files, shadow field work, and provide consistent coaching to ensure every claim is handled the Allied way.
You will lead daily team learning sessions, conduct weekly 1:1s, and guide case strategy while holding your team to the highest professional standards. You’ll work closely with the Director of Claims to enforce SOPs, define expectations, and elevate performance across the board.
This is not a desk leadership role. You're expected to be in the field, in the files, and in the weeds with your team—proactively identifying risks and unlocking opportunities to drive better outcomes.
Responsibilities
- Lead a team of Public Adjusters, coaching them to master Allied’s claims philosophy and perform at elite levels.
- Own the performance and outcome of all claims handled by your assigned PAs
- Effective use of Key Performance Indicators (KPIs) to measure and manage performance, and make decisions driven by data.
- Conduct daily Claim Labs (team learning sessions) that reinforce technical strategy, communication, and standards.
- Lead weekly 1:1s with each PA to review performance metrics, files, development needs, and bottlenecks.
- Participate in inspections and field audits; shadow team members regularly to coach in real time.
- Provide initial strategy consultations on new claims and ensure each case is properly scoped, categorized, and approached.
- Review the Open Claims Report (Power BI) daily to monitor progress, manage capacity and efficiency, and identify potential risks.
- Conduct regular claim audits focused on classification, time-to-action, accuracy, and strategic direction.
- Approve claim-related expenses up to $750; escalate exceptions to Director of Claims.
- Participate in hiring and interviewing new PA candidates.
- Document underperformance or error patterns, and work with the Director of Claims to deliver corrective coaching or formal performance plans.
- Collaborate with Legal on claims that may require escalation or alternative resolution strategies.
- Ensure SOPs are being followed; provide feedback to update or revise procedures when gaps appear.
- Reinforce Allied’s G.R.I.T. culture across every interaction and file.
Requirements
- 5 years of experience in complex property claims adjusting, with at least 1 year mentoring or leading adjusters (public adjuster experience is a plus).
- Demonstrated ability to drive results through coaching and accountability.
- Strong technical knowledge of property insurance policies, Xactimate, and construction scopes.
- Demonstrated ability in successful project management
- Field inspection and negotiation experience required.
- Claims litigation experience is preferred
- Excellent written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office and claims management systems; Power BI familiarity preferred.
- Deep alignment with Allied’s claims philosophy and G.R.I.T. core values.
Reports to
Director of Claims
Growth Opportunities
High-performing MPAs are prime candidates for future roles such as Director of Claims or other operational leadership positions.
Base Salary
$130,000 -$150,000 annual base salary up to 20% bonus
Compensation & Benefits
- Competitive base salary performance-based bonus tied to team KPIs and Company goals
- Health, dental and vision benefit plans and other voluntary plans available
- 401(k) with 3% non-elective employer contribution
- Mileage reimbursement and company phone
- Paid holidays and generous PTO
- Leadership training and professional development opportunities
Our Core Values
We Show Up with G.R.I.T.—Every day. Every decision. Every claim.
Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service.
Relationship Builders: We nurture relationships based on mutual respect—challenging insurers when we must and helping them when we can. All in the spirit of resolving claim matters fairly.
Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
Truth Champions: We pursue truth above all else. To champion our clients’ interests most effectively, we seek precisely what is owed. Nothing more, and absolutely nothing less.
Final Thoughts
This role isn’t about coasting on your experience—it’s about transferring it. We’re looking for a coach who leads from the front, obsesses over results, and sees their team’s growth as their personal scorecard. If that’s you, let’s talk.
Flexible work from home options available.
Salary : $130,000 - $150,000