What are the responsibilities and job description for the Operations Manager position at Allied OMS?
Job Type
Full-time
Description
Position Summary
The Operations Manager is a high-impact operational partner responsible for supporting the performance, growth, and day-to-day operations across Allied OMS practices. This role works closely with the Vice President of Operations, Practice Administrators, surgeons, and cross-functional teams to improve operational consistency, patient experience, financial performance, and team accountability throughout the organization.
Reporting to the Vice President of Operations, this position is ideal for a motivated, hands-on leader with multi-site healthcare experience who thrives in fast-paced environments, embraces change, and enjoys building strong relationships with practice teams. The ideal candidate brings a strong work ethic, a collaborative mindset, and a “can-do” mentality with the drive to help practices improve and grow.
Requirements
Practice Partnership & Operational Support
Full-time
Description
Position Summary
The Operations Manager is a high-impact operational partner responsible for supporting the performance, growth, and day-to-day operations across Allied OMS practices. This role works closely with the Vice President of Operations, Practice Administrators, surgeons, and cross-functional teams to improve operational consistency, patient experience, financial performance, and team accountability throughout the organization.
Reporting to the Vice President of Operations, this position is ideal for a motivated, hands-on leader with multi-site healthcare experience who thrives in fast-paced environments, embraces change, and enjoys building strong relationships with practice teams. The ideal candidate brings a strong work ethic, a collaborative mindset, and a “can-do” mentality with the drive to help practices improve and grow.
Requirements
Practice Partnership & Operational Support
- Build strong working relationships with Practice Administrators, surgeons, and team members across practices
- Partner closely with practices to identify operational opportunities and implement improvement plans
- Provide regular onsite operational support and coaching to practices as needed
- Support practices in achieving goals related to patient experience, scheduling efficiency, productivity, staffing, and financial performance
- Help reinforce accountability, consistency, and operational follow-through at the practice level
- Monitor and analyze operational KPIs and practice performance trends
- Assist practices in developing and executing targeted action plans to improve results
- Partner with leadership to support revenue growth, operational efficiency, and margin improvement initiatives
- Utilize data to identify opportunities, track progress, and drive accountability
- Support Monthly Business Reviews (MBRs) and follow-up on operational priorities and initiatives
- Lead and support implementation of new systems, workflows, and operational initiatives across the organization
- Serve as a change champion by helping practices adapt to evolving processes and organizational priorities
- Partner cross-functionally with departments including Revenue Cycle, HR, IT, Marketing, and Finance to support operational execution
- Support integration activities for newly acquired practices and assist with onboarding initiatives as needed
- Help standardize workflows, processes, and best practices across the Allied OMS platform
- Coach and support Practice Administrators and emerging leaders
- Foster a collaborative, positive, and accountable culture across practices
- Help identify and share operational best practices throughout the organization
- Support hiring, onboarding, and retention efforts in partnership with HR and practice leadership
- Lead through influence and relationship-building in a physician-led environment
- Ensure consistent adherence to regulatory and compliance standards across all locations
- Partner with Compliance and HR on audits, investigations, and risk mitigation
- Maintain operational readiness across a multi-state regulatory environment
- Bachelor’s degree preferred in business, healthcare administration, or related field
- 3–5 years of progressive multi-site healthcare or dental operations experience preferred
- Experience in oral surgery, dental specialty, healthcare operations, or physician practice management strongly preferred
- Demonstrated ability to build relationships and influence teams without direct authority
- Strong financial acumen with experience influencing or owning P&L performance
- Enterprise thinker, hands-on executor
- Strong operator with systems mindset
- Influential leader in physician-partnered environments
- Data-driven and performance-focused
- Experienced in change management and growth environments
- High accountability and ownership mentality
- Travel as needed across supported markets (~50%)
- Rapidly growing, multi-state OMS platform
- Opportunity to shape operational strategy at scale
- High-impact role with direct influence on growth and performance
- Collaborative, clinically driven culture