What are the responsibilities and job description for the Customer Service Account Manager position at Allied National Services?
Customer Service Account Manager
Allied National Services | Corporate Office
Allied National Services is seeking a Customer Service Account Manager to join our corporate team. This role is ideal for a reliable, upbeat, and assertive professional who thrives in a fast-paced environment and takes ownership of customer satisfaction.
The Account Manager will coordinate vendor services and respond to client requests via phone and email, ensuring all services meet both client expectations and company standards.
Key Responsibilities:
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Monitor and ensure daily attendance of employees
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Schedule and coordinate special services via phone
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Conduct pre- and post-service confirmations
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Respond promptly to emails and phone inquiries
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Maintain and update CRM systems
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Follow up on equipment repairs and service issues
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Process contractor invoices accurately and efficiently
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Source, vet, hire, and onboard new contractors and employees
Schedule:
Monday – Friday, 8:00 AM to 4:30 PM
Qualifications:
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2 years of customer service experience in an office setting
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Consistent work history
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Strong multitasking and organizational skills
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Confident decision-making with sound business judgment
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Ability to prioritize in a fast-paced environment
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Excellent communication and interpersonal skills
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Intermediate proficiency in Microsoft Excel
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High attention to detail with strong follow-up skills
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Management experience preferred but not required
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Associate’s or Bachelor’s degree preferred but not required
Allied National Services is a proud EOE. All qualified applicants, regardless of race, color, religion, sex, sexual orientation,
gender identity and/or expression, marital/partnership/civil union status, family or parental status, national
origin, disability, military/veteran status, or any other factor, are encouraged to apply and will receive equal
consideration based on merit, qualifications, and business need.